Manager, Technical Documentation at Snowflake

Bellevue, Washington, United States

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$150,000 – $200,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CloudIndustries

Requirements

5+ years of experience hiring and managing technical writers of all levels
10+ years creating technical product documentation
Bachelor's degree in a relevant field such as technical writing, communications, computer science, engineering, or a related discipline
Solid understanding of DevOps concepts and tools (e.g., CI/CD workflows, build tools)
Familiarity with software development methodologies, APIs, programming languages, version control systems, and content management systems
Strong leadership abilities, including communication, decision-making, and conflict-resolution skills
Experience in guiding professional development, providing constructive feedback, and helping team members grow their skills and careers
Expert knowledge of the content development lifecycle

Responsibilities

Hire, lead, and cultivate a high-performing team of Technical Writers, fostering their professional growth and development
Strategize and implement content strategies and information architectures to enhance customer satisfaction and usability
Collaborate with cross-functional teams, such as engineering, product management, and data science to drive and evaluate content initiatives
Spearhead content enhancement projects, and establish team and collective objectives to elevate content quality
Identify and implement process efficiencies to streamline documentation workflows
Proactively identify opportunities to enhance internal developer productivity through documentation
Monitor internal customer feedback, determine areas for content improvement, and track key metrics to evaluate documentation effectiveness
Track content and establish processes for updating documentation to keep it relevant and up to date

Skills

Technical Writing

Team Leadership

Content Strategy

Information Architecture

SQL

AWS

Azure

Google Cloud

Project Management

Developer Documentation

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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