Manager, Technical Architect at Hightouch

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Data PlatformsIndustries

Requirements

Deep technical expertise in Hightouch's platform and ability to stay current with product developments
Strong people leadership skills to build, hire, and develop a high-performing team of Technical Architects
Experience providing mentorship, coaching, and career development for team members
Ability to establish team goals, performance metrics, and accountability structures
Proven track record in driving retention and expansion strategies for Enterprise customers
Skills in developing and implementing scalable processes for customer onboarding, success planning, and expansion
Capability to analyze customer health metrics and develop proactive intervention strategies
Experience leading complex technical escalations and problem-solving initiatives
Strong collaboration skills with Sales, Engineering, Product, and Marketing teams
Hands-on leadership approach combining people management with technical involvement

Responsibilities

Build, hire, and develop a high-performing team of Technical Architects focused on largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations
Lead complex technical escalations and problem-solving initiatives
Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements
Partner with Sales, Marketing, and Product teams to drive customer success initiatives
Contribute to go-to-market strategies

Skills

Key technologies and capabilities for this role

Team LeadershipTechnical ArchitectureCustomer SuccessData WarehousingAI DecisioningOnboardingScalabilityEnterprise Customer Management

Questions & Answers

Common questions about this position

Is this role remote or does it require being in the office?

The company is based in San Francisco but has team members all over the world, suggesting a distributed work arrangement.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills and qualities are you looking for in candidates?

Candidates should be strong communicators with a growth mindset, motivated, and persistent, along with deep technical expertise and people leadership abilities.

What is the company culture like at Hightouch?

The team focuses on making a meaningful impact for customers, approaches challenges with a first-principles mindset, moves quickly and efficiently, and treats each other with compassion and kindness.

What makes a strong candidate for the Manager, Technical Architect role?

A strong candidate combines people leadership with deep technical expertise, has experience building and developing high-performing teams, and can handle complex technical escalations while fostering customer success.

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

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