Manager, Technical Account Manager, Strategic at Retool

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Experience building and scaling Strategic teams and customer journeys
Strategic thinker with a passion for customer success, team development, and operational efficiency
Ability to lead, mentor, and develop a team of high-performing TAMs, fostering growth, collaboration, and innovation
Experience providing coaching and professional development tailored to team members' career goals
Expertise in establishing performance metrics and ensuring delivery on objectives
Skills in overseeing management of strategic accounts to deliver measurable customer value
Ability to develop tailored account strategies aligned with customer goals and pain points
Capability to act as escalation point for critical customer issues with timely resolution
Experience collaborating cross-functionally with Sales, Revenue Operations, Technical Customer Experience, engineering, product, and marketing
Proficiency in providing customer feedback to influence product roadmap and services
Partnership experience with Revenue Operations for reporting, analytics, account health, risk, and retention forecasts
Ability to define and implement scalable processes, tools, and frameworks for TAM workflows

Responsibilities

Lead, mentor, and develop a team of Strategic TAMs, fostering a culture of growth, collaboration, and innovation
Provide regular coaching and professional development opportunities tailored to each team member's career goals
Establish performance metrics and ensure the team consistently delivers on key objectives and goals
Oversee the management of strategic accounts, ensuring TAMs deliver measurable value to customers
Partner with TAMs to develop tailored account strategies that align with customer goals and address pain points proactively
Act as an escalation point for critical customer issues, ensuring timely resolution and alignment with internal teams
Collaborate cross-functionally to drive Strategic pre- and post-sales alignment on account priorities and deliver exceptional customer experiences
Provide feedback from customers to influence product roadmap and service enhancements
Partner with Revenue Operations to develop reporting and analytics that provide visibility into account risk, health, and predictable retention forecasts
Define and implement scalable processes, tools, and frameworks to optimize the TAM team’s workflows and ensure consistent delivery of value to customers
Develop and monitor key performance indicators for the team

Skills

Technical Account Management

Customer Success

Team Leadership

Customer Adoption

Customer Retention

Strategic Accounts

Relationship Management

Retool

Simplifies development of internal business tools

About Retool

Retool helps businesses create internal tools quickly and easily, targeting developers and IT teams. Users can build applications by connecting to various databases and APIs using a drag-and-drop interface, which reduces the need for extensive coding. The platform manages data fetching and user interface concerns, allowing developers to focus on customization. Retool operates on a subscription model and aims to streamline operations and improve productivity for businesses.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$160.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive healthcare, dental and vision benefits.

Breakfast, lunch and dinner at our San Francisco and New York offices.

$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).

$1,000 work-from-home-setup stipend.

Take the time you need to recharge!

Family planning support and paid parental leave.

Enrollment and matching up to an effective rate of 4%.

Mental health and wellness benefits

Risks

Increased competition from other low-code platforms may erode market share.

Expansion into external apps could introduce security vulnerabilities.

Dependence on third-party APIs poses risks if services change or fail.

Differentiation

Retool enables rapid internal tool development with a drag-and-drop interface.

It supports integration with various databases and APIs, enhancing flexibility.

Retool's platform is accessible to users with limited programming skills.

Upsides

Retool's expansion to external apps broadens its market reach.

Partnership with OpenAI enhances AI capabilities in business applications.

Growing demand for low-code platforms boosts Retool's market potential.

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