Customer Solutions Architect, USA East
AtlanSalary not specified
- Full Time
- Mid-level (3 to 4 years)
$174,000 – $214,000Compensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software / Technology, Observability / MonitoringIndustries
Requirements
Candidates must possess 3+ years of experience managing a Solutions Architecture team in a related field, along with 5+ years of design/implementation/consulting experience with distributed applications, 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies, and 2+ years of experience in technology/software pre-sales or technical consulting, along with working knowledge of software development tools and methodologies.
Responsibilities
As a Manager of Solutions Architects, you will lead a team of technologists, collaborate directly with key clients to deploy and enhance Grafana technologies, championing observability best practices, work with Sales, Support, Customer Success, and Product teams to build resilient observability solutions, craft Statements of Work (SOWs), advocate for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations, ensure team success in designing and building outcomes on the Grafana technology stack, build educational programs that enhance customer capabilities of the Grafana technology stack, advise on sales strategies that drive high adoption rates, improved renewal percentages, and increased revenue, and build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
Skills
Solutions Architecture
Distributed Applications
Infrastructure Architecture
Database Architecture
Networking
Software Development Tools
Presentation Skills
K8s (Kubernetes)
Linux
Shell Scripting
API
Observability
Monitoring
Grafana Labs
Observability and monitoring solutions provider
About Grafana Labs
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.
Key Metrics
New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees