Manager, SOC Support

United States

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$92,000 – $122,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates should have 5-7 years of experience in product support management or a similar role, with proven experience managing, coaching, and elevating a team. A customer-first mentality and demonstrated background in delivering exceptional customer experiences are essential. Proficiency in Google Suite, Microsoft Suite, Zendesk or other ticketing systems, and Slack is required. Excellent communication skills via Zoom and Slack, with the ability to communicate both synchronously and asynchronously, are necessary. Experience building out teams, working in technology-driven environments with exposure to cybersecurity tools and best practices, and familiarity with EDR, ITDR, and/or SIEM platforms are also required. Experience collaborating with SOC teams on incident escalations, security investigations, and the secure handling of sensitive customer data is a plus.

Responsibilities

The Manager, SOC Support will manage a team of SOC support professionals across several shifts and levels of experience. They will develop and deliver on the team's key metrics, operating procedures, and overall performance. This role involves leading the team through coaching, development, coordination, and communication, and managing day-to-day operations to ensure timely and effective request resolution. The manager will serve as a point of escalation, mentor, and knowledge resource for employees, building credibility and trust within the support group. Additionally, they will stay abreast of best practices and industry standards to continuously improve the support offering and partner experience.

Skills

Cybersecurity

Security Operations Center (SOC)

Team Management

Coaching

Mentoring

Customer Service

Hiring

Interviewing

Operating Procedures

Huntress

Managed endpoint detection and response services

About Huntress

Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.

Columbia, MarylandHeadquarters

2015Year Founded

$281.8MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Risks

Exploitation of security flaws in data transfer tools could affect Huntress's clients.

Social engineering attacks may bypass AI security measures, posing a risk to Huntress.

Difficulty in finding specialized talent could hinder Huntress's expansion efforts.

Differentiation

Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.

The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.

Huntress eliminates false positives by verifying threats before alerting clients.

Upsides

Huntress raised $180 million to expand and accelerate product development.

Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.

Increased demand for cybersecurity due to remote work benefits Huntress's growth.

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