Manager, Scaled Customer Success Strategy & Operations at Ramp

San Francisco, California, United States

Apply Now

$146,600 – $234,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

4+ years in consulting, CS operations, revenue or business operations, or strategy within high-growth B2B SaaS
2+ years of people management experience leading high-performing CS or operations teams
Proven success building or optimizing scalable programs and processes
Strong analytical skills with the ability to turn data into dashboards, operational insights, and measurable outcomes
Skilled at cross-functional leadership and influencing senior stakeholders across Product, Growth, Data, Sales, and CS
Nice to Haves
Customer-facing or quota-carrying experience with a track record of exceeding goals
Experience building education content, webinars, or scaled training programs

Responsibilities

Own and evolve Ramp’s self-service onboarding and activation strategy in partnership with Scaled CS leadership, Product, and Growth
Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data-backed recommendations
Partner with Product to improve activation features and automation that enhance self-onboarding
Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle communications
Continuously improve systems and team efficiency through automation, content, and applied AI initiatives
Design, launch, and iterate scaled CS programs that improve outcomes across thousands of customers
Manage, coach, and develop a team of 6–8 Scaled Customer Success Managers, each handling ~300 monthly new customers
Drive team performance across activation, expansion, and CSAT targets while fostering ownership and excellence
Hire, train, and enable team members on Ramp’s product, customer journey, and playbooks
Partner cross-functionally with CS, Sales, Product, Growth, and Data to align scaled strategy with company goals

Skills

Customer Success

Strategy

Operations

Data-Driven

Program Management

Retention

Growth

SMB

Leadership

Systems Design

People Leadership

Ramp

Corporate card and spend management platform

About Ramp

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

New York City, New YorkHeadquarters

2019Year Founded

$1,096.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

Risks

Increased competition from fintech startups could challenge Ramp's market position.

Economic downturns may reduce business spending, affecting Ramp's revenue streams.

The volatile travel industry poses risks to Ramp's new travel booking services.

Differentiation

Ramp integrates with popular tools like Slack and Workday for seamless financial operations.

The platform offers advanced accounting automations, reducing manual work for finance teams.

Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

Upsides

Ramp's integration with Workday enhances real-time data syncing and accounting automation.

The partnership with Priceline expands Ramp's services into the growing business travel sector.

Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

Land your dream remote job 3x faster with AI

Try Jobo Free