Manager, Scaled Customer Success, AMER at Notion

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

(Details not provided in the original text)

Responsibilities

Define and iterate on Customer Success motions for the Mid-Market segment
Provide customer feedback to inform product roadmap development
Drive increased adoption of Notion’s product
Own ongoing value delivery to customers
Generate expansion revenue opportunities
Lead and develop a high-performing Customer Success team
Implement retention strategies and churn prevention initiatives
Establish scalable processes and metrics for operational excellence
Collaborate with Sales and Solutions Engineering teams
Increase team performance by boosting product adoption, retention, customer value, and satisfaction in the Mid-Market segment
Recruit, train, and mentor a high-performing Customer Success team
Build and refine a KPI/OKR system for data-driven decisions, identifying risks, trends, and opportunities
Partner with Sales and Solutions Engineering to ensure smooth customer onboarding and refine the customer journey

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipKPIOKRRetention StrategiesChurn PreventionProduct AdoptionCustomer OnboardingExpansion RevenueCross-Functional CollaborationData-Driven InsightsRecruitingMentoring

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The position is onsite with hybrid flexibility, requiring employees to attend the office for two Anchor Days (Mondays & Thursdays) and spend the majority of the week in the office.

What is the salary for this position?

This information is not specified in the job description.

What are the key responsibilities for this role?

Key responsibilities include defining and iterating on Customer Success motions for the Mid-Market segment, leading and developing a high-performing CS team, driving product adoption and expansion revenue, implementing retention strategies, and collaborating with Sales and Solutions Engineering.

What is the company culture like at Notion?

Notion is an in-person company that emphasizes office attendance for collaboration, with a focus on empowering individuals and teams to tailor software solutions, and fosters a culture of excellence in customer interactions through team leadership and development.

What makes a strong candidate for this Manager role?

A strong candidate is a motivated Scale CS Leader with an entrepreneurial and building spirit, experienced in defining CS motions, team leadership, driving adoption and revenue expansion, and cross-functional collaboration in the Mid-Market segment.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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