Customer Success Manager, Mid-Market
Muck RackSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- (Details not provided in the original text)
Responsibilities
- Define and iterate on Customer Success motions for the Mid-Market segment
- Provide customer feedback to inform product roadmap development
- Drive increased adoption of Notion’s product
- Own ongoing value delivery to customers
- Generate expansion revenue opportunities
- Lead and develop a high-performing Customer Success team
- Implement retention strategies and churn prevention initiatives
- Establish scalable processes and metrics for operational excellence
- Collaborate with Sales and Solutions Engineering teams
- Increase team performance by boosting product adoption, retention, customer value, and satisfaction in the Mid-Market segment
- Recruit, train, and mentor a high-performing Customer Success team
- Build and refine a KPI/OKR system for data-driven decisions, identifying risks, trends, and opportunities
- Partner with Sales and Solutions Engineering to ensure smooth customer onboarding and refine the customer journey
Skills
Customer Success
Team Leadership
KPI
OKR
Retention Strategies
Churn Prevention
Product Adoption
Customer Onboarding
Expansion Revenue
Cross-Functional Collaboration
Data-Driven Insights
Recruiting
Mentoring
Notion
Versatile productivity and collaboration platform
About Notion
Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$325.9MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees
Benefits
Medical, dental & vision insurance
PTO
Mental health & wellbeing package
Parental leave
Fertility coverage
Retirement matching
Commuter benefits
Monthly stipend
Risks
Increased competition from AI-enhanced tools like Evernote.
Potential trust issues with AI features due to factual inaccuracies.
User resistance to adopting new productivity tools.
Differentiation
Notion combines note-taking, task management, and databases into a single platform.
The platform offers customizable workspaces for personal and collaborative use.
Notion AI assists with tasks like text generation and predictive analytics.
Upsides
Integration with Slack and Google Drive enhances workflow automation.
Acquisition of Skiff strengthens Notion's privacy offerings.
Standalone apps like Notion Calendar expand Notion's modular productivity solutions.
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