Manager, Revenue Operations at S&P Global

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Experience leading a team of 12+ associates, specialists, senior specialists, and Assistant Managers
Thorough knowledge of guidelines, processes, and research tools for resolving sales queries
Expertise in workflow analysis, management, monitoring, and resource allocation
Proficiency in Salesforce for revenue realization and reporting
Strong project management skills for leading multiple projects
Ability to work with senior leadership on budgeting, KPIs, and global projects
Knowledge of S&P Global’s offerings, products, sales cycle, revenue, and CX teams
Advanced communication, collaboration, and leadership skills for multi-stakeholder environments

Responsibilities

Lead a team of 12+ associates, specialists, senior specialists, and Assistant Managers
Own and lead projects that improve product offering, billing system improvements, and data quality enhancement
Own learning and development for your own team and overall Revenue Operations
Take end-to-end accountability for team deliverables to meet service level agreements
Ensure team members are compliant when resolving sales queries through thorough knowledge of guidelines, processes, and research tools
Work on workflow analysis, management, monitoring, and resource allocation as daily operational activity
Manage the performance of team members and conduct reviews
Conduct intensive training for the team, plan resource requirements, and develop back-up and succession plans
Create an environment of consistent improvement, motivate the team to perform at higher efficiency, and foster a culture of team building and engagement
Contribute to auditing team members completing tasks on a regular basis to enhance and maintain efficiency and quality of service
Conduct and present key analysis and recommendations around key performance indicators/SLAs
Set clear expectations for the team and ensure individual accountability
Manage the performance review process, talent development, and talent management processes of the team
Lead and motivate the team to align with business objectives

Skills

Key technologies and capabilities for this role

SalesforceRevenue OperationsOrder-to-CashTeam LeadershipProject ManagementStakeholder ManagementBusiness AnalyticsKPIsBudgetingSales Processes

Questions & Answers

Common questions about this position

What team will I be leading in this role?

You will lead a team of 12+ associates, specialists, senior specialists, and Assistant Managers.

Where is the Revenue Operations team located?

The team has a presence in Pakistan, India, and the Philippines.

What are the main responsibilities of this position?

Responsibilities include leading a team of 12+ members, owning projects to improve product offerings, billing systems, and data quality, owning learning and development for the team, and taking end-to-end accountability for deliverables to meet SLAs.

What opportunities does this role offer for career growth?

The role provides a platform to progress your career in a management role with a globally recognized company, work with senior leadership on budgeting and KPIs, lead projects globally, and enhance skills in Salesforce, project management, communication, and leadership.

What makes a strong candidate for this Manager, Revenue Operations role?

Strong candidates should demonstrate leadership by example, passion in communication, ability to embrace change, and skills in collaborating with multiple stakeholders like sales, finance, and OTC teams while owning business objectives.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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