Manager, Revenue Cycle Management at Babylist

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, E-commerce, Baby ProductsIndustries

Requirements

7+ years of experience in healthcare revenue cycle management, with at least 5 years managing RCM or billing operations teams
Proven expertise in DME billing and payer management including claims submission, denial analysis, appeals, and reimbursement workflows
Deep knowledge of insurance provider requirements, EDI file types, and compliance frameworks (HIPAA, CMS)
Experience implementing or optimizing RCM systems such as Brightree, Niko Health, or similar DME billing software
Data-driven leader with strong analytical and process improvement skills; proficient with Excel and/or BI reporting tools
Exceptional communicator who can translate technical billing issues into cross-functional strategies and serve as the voice of Babylist with insurance partners
Collaborative, hands-on leader who inspires trust, accountability, and performance across distributed teams
Strong operational discipline with the ability to establish SLAs, observability metrics, and scalable processes
Self-directed problem-solver who seeks to understand the "why" behind processes and can navigate ambiguity in a fast-paced, high-growth environment
Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
Embrace using technology to enhance work while keeping people at the center

Responsibilities

Build, lead, and scale the RCM function for Babylist Health, ensuring timely, accurate, and compliant reimbursement for DME and other healthcare services
Oversee all aspects of the billing and collections lifecycle
Drive efficiency and accuracy in RCM operations
Manage a team of RCM professionals focused on delivering an excellent patient financial experience
Lead end-to-end revenue cycle operations including charge entry, claims submission, payment posting, denial management, and AR follow-up
Establish quality controls
Monitor key metrics (days in AR, denial rates, clean claim rates)
Prevent backlogs to ensure operational excellence

Skills

Key technologies and capabilities for this role

Revenue Cycle ManagementRCMMedical BillingDurable Medical EquipmentDMEHealthcare ReimbursementBilling LifecycleCollectionsComplianceTeam LeadershipPatient Financial ExperienceHealthcare Operations

Questions & Answers

Common questions about this position

Is this a remote position?

Babylist is a remote-first company, with HQ team members located across the U.S. and Canada, meeting in person twice a year.

What experience is required for this role?

Candidates need 7+ years of experience in healthcare revenue cycle management, with at least 5 years managing RCM or billing operations teams, plus proven expertise in DME billing and payer management.

What technical skills are needed for the Manager, Revenue Cycle Management role?

The role requires deep knowledge of insurance provider requirements, EDI file types, and compliance frameworks like HIPAA and CMS, along with experience implementing RCM systems such as Brightree or Niko Health, and proficiency with Excel and BI reporting tools.

What is the company culture like at Babylist?

Babylist is remote-first, purpose-driven, leverages AI to amplify impact, and focuses on achieving results together from anywhere, with in-person meetings twice a year to strengthen relationships.

What makes a strong candidate for this position?

A strong candidate combines deep operational expertise in RCM with people leadership, thrives at defining strategy and solving complex payer challenges, and is an exceptional communicator who can translate technical billing issues.

Babylist

Comprehensive baby registry platform for parents

About Babylist

Babylist provides a universal baby registry platform that allows expecting and new parents to compile baby products from any store, including popular retailers like Amazon, Target, and Etsy. The platform features an interactive checklist and expert-vetted guides to assist parents in making informed choices about baby gear and essentials. Babylist differentiates itself from competitors by offering a comprehensive solution that combines affiliate marketing, direct sales, and curated product recommendations, generating revenue through affiliate commissions, exclusive curated kits, and advertising partnerships. The company's goal is to simplify the baby registry process for parents, ensuring they have all the necessary items for their growing families while enhancing user engagement with offerings like a free box of goodies for new registrants.

Oakland, CaliforniaHeadquarters

2011Year Founded

$38.9MTotal Funding

SERIES_CCompany Stage

Education, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Remote Work Options

Flexible Work Hours

Wellness Program

Mental Health Support

Company Equity

Risks

Increased competition from Lalo could draw customers away from Babylist.

Integration challenges with Expectful may distract from Babylist's core business.

Reliance on affiliate marketing exposes Babylist to changes in partner terms.

Differentiation

Babylist offers a universal registry platform integrating products from any store.

The platform combines affiliate marketing, direct sales, and curated recommendations for revenue.

Expert-vetted guides and interactive checklists enhance informed decision-making for parents.

Upsides

Acquisition of Expectful expands Babylist's offerings into health and wellness.

Growing demand for eco-friendly products aligns with Babylist's product recommendations.

AI integration can enhance personalized shopping experiences on Babylist's platform.

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