Manager, Renewals at Literati

Pristina, Komuna e Prishtinës, Kosovo

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal TechnologyIndustries

Requirements

Ability to get things done and routinely meet metric-based goals
Customer service focus, strong attention to detail, and ability to excel in a fast-paced environment
Skills to be promoted or sought out to advance the team, department, and organization
Strong desire to keep learning new things

Responsibilities

Primarily interact with customers via email, phone, and video conference
Coordinate customer deliverables across sales, customer success, finance, and partner teams
Develop single, multiple, and co-termed product renewal order forms
Update and manage key information and reporting in Salesforce
Track progress using dashboard and reporting
Understand NPS, Net Retention, and other influencing metrics
Position the value and benefits of our software to show ROI

Skills

Key technologies and capabilities for this role

SalesforceCustomer RenewalsNPSNet RetentionROI PositioningCRM ReportingSales CoordinationCustomer SuccessOrder FormsMetrics Tracking

Questions & Answers

Common questions about this position

What benefits does Litera offer?

Litera provides a comprehensive benefits package including health insurance, retirement savings plans, generous paid time off, and support for work-life balance.

What is the company culture like at Litera?

Litera emphasizes helping each other grow, doing the right thing always, and being part of a journey to amplify impact, with a global, dynamic, and diverse team that fosters growth, empathy, and problem-solving.

What are the key qualifications for the Renewals Manager role?

Candidates need to get things done and meet metric-based goals, be customer service focused with strong attention to detail, excel in a fast-paced environment, demonstrate promotion potential, and have a strong desire to learn new things.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation does the role offer?

This information is not specified in the job description.

Literati

Curated book subscription service for all ages

About Literati

Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.

Austin, TexasHeadquarters

2017Year Founded

$89.5MTotal Funding

SERIES_BCompany Stage

Education, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Short-term Disability Insurance

Parental Leave

Flexible Work Hours

Unlimited Paid Time Off

Company Equity

Risks

Increased competition from companies like Book of the Month challenges Literati's market share.

Celebrity involvement risks brand reputation if associated figures face controversies.

Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.

Differentiation

Literati offers curated book selections with celebrity involvement, enhancing its unique market position.

The 'try before you buy' model for children's books sets Literati apart from competitors.

Literati's platform includes exclusive content and discussions, enriching the reader's experience.

Upsides

Rising interest in personalized content boosts demand for Literati's curated book services.

AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.

Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.

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