Manager, Renewal Management at Highspot

Hyderabad, Telangana, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Sales EnablementIndustries

Requirements

10+ years in Renewals, Customer Success, or Account Management in a B2B SaaS environment, including at least 3 years of people management experience
Proven success leading a high-performing renewals or customer success team, with strong coaching and performance management capabilities
Deep passion for delivering exceptional customer experiences and building long-term relationships that drive retention and growth
Ability to translate data insights into strategic plans that improve renewal performance and operational efficiency
Experience working with Sales, Customer Success, Operations, and Finance teams in a fast-paced, matrixed environment
Proficient in CRM and renewal management systems (e.g., Salesforce, Gainsight)
Motivational leader who thrives in a dynamic, collaborative, and growth-oriented environment

Responsibilities

Lead and Develop the Renewals Team: Recruit, mentor, and manage a high-performing team of Renewals Managers. Provide regular coaching, performance feedback, and career development to foster professional growth
Drive Retention Outcomes: Oversee team performance to ensure renewal and retention targets are met or exceeded. Proactively identify risks and develop strategies to mitigate churn
Operational Excellence: Implement best practices for renewals management, forecasting, and process efficiency. Partner with global Renewals leadership to ensure alignment on metrics, workflows, and systems
Cross-Functional Collaboration: Work closely with Sales, Customer Success, Revenue Operations, and Finance to streamline handoffs, improve forecasting accuracy, and identify upsell or expansion opportunities
Data-Driven Management: Use analytics and CRM data to track performance, measure outcomes, and identify trends that inform business decisions
Customer Engagement Oversight: Ensure the team builds trusted relationships with customers, driving renewal success and long-term customer loyalty
Reporting and Forecasting: Maintain high standards of accuracy in renewal forecasting, team metrics, and executive reporting through tools like Salesforce
Culture and Enablement: Promote a culture of accountability, inclusivity, and continuous improvement within the Renewals organization

Skills

Renewals Management

Customer Retention

Team Leadership

Performance Coaching

Churn Mitigation

Forecasting

Revenue Operations

SaaS

Sales Enablement

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, vision, disability, & life benefits

Group Retirement Savings Plan (RRSP)

Matching employer contributions (DPSP) with immediate vesting

3 Weeks of Paid Vacation

Generous Holiday Schedule

Quarterly Recharge Fridays

Flexible work schedules

Professional development opportunities

Discounted ClassPass membership

Access to coaches & therapists

2 Volunteer days per year

Risks

Highspot faces competition from larger rivals like Salesforce and Oracle.

Recent layoffs may impact Highspot's operational efficiency and innovation.

Reliance on AI technologies exposes Highspot to data privacy and ethics concerns.

Differentiation

Highspot offers a unified sales enablement platform with AI-driven features.

The platform integrates content management, training, and engagement intelligence for sales teams.

Highspot Copilot enhances sales productivity with AI-powered digital assistance.

Upsides

Highspot is recognized as a leader in the Forrester Wave report Q3 2024.

The partnership with Krisp enhances voice productivity in remote sales environments.

Highspot's Meeting Intelligence improves real-world coaching for better sales outcomes.

Land your dream remote job 3x faster with AI

Try Jobo Free