Manager, Relationship Management at Front

San Francisco, California, United States

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$222,000 – $247,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Customer ServiceIndustries

Requirements

7+ years of experience in a customer-facing role such as Customer Success or Account Management preferably in a B2B SaaS environment
2-3+ years of direct people management experience, with a proven track record of hiring, coaching, and developing talent
Preferred experience leading on multi-SKU and technical products
Deep experience with forecasting, pipeline management, negotiation, and driving outcomes (renewals and upsells)
Inspirational Leader: Ability to motivate a team and create an inclusive environment
Strategic Thinker: Ability to translate company objectives into team strategy and use data to drive decisions
Exceptional Communicator: Outstanding verbal and written communication skills

Responsibilities

Lead and Empower: Recruit, onboard, coach, and develop a high-performing team of Relationship Managers
Develop and Execute Strategy: Define and implement the team's strategy for customer engagement, retention, and expansion
Drive Commercial Outcomes: Own the team's forecast for renewals and expansion
Serve as a Leadership-Level Advisor: Act as a point of escalation for critical customer issues and engage directly with executive stakeholders
Champion Operational Excellence: Implement and refine processes for account planning, pipeline management, and reporting
Collaborate Cross-Functionally: Build strong partnerships with leaders in Sales, Product, Marketing, and Support
Be the Voice of the Customer: Synthesize feedback from the team and customers to provide strategic insights

Skills

Relationship Management

Leadership

Team Development

Customer Retention

Customer Expansion

Customer Advocacy

Strategic Account Management

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

Risks

Integration with Tai Software may face operational inefficiencies if not managed well.

Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.

Public bug bounty program might expose vulnerabilities if not properly managed.

Differentiation

Front integrates AI to enhance customer insights and personalize communications.

The platform supports diverse industries, from financial services to travel.

Front's subscription model offers scalable solutions for businesses of all sizes.

Upsides

Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.

Partnership with Tai Software boosts operations in the freight broker industry.

Series D funding at $1.7B valuation strengthens financial position and growth potential.

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