Solutions Architect (Public Sector)
Cohere- Full Time
- Junior (1 to 2 years)
Candidates should possess 7+ years of customer success and service experience supporting SaaS platforms, including onboarding, training, project management, and client relationship management, with at least 2+ years of focus on Public Sector clients. They should also have 4+ years of experience directly leading and developing high-performing teams, along with proven experience creating and delivering complex, six-figure+ Statements of Work, including full project management across budget, timelines, deliverables, and milestones. Furthermore, candidates must have experience delivering services to Enterprise-level Public Sector clients in collaboration with Technical Services and Sales, with a deep understanding of value drivers in both recurring revenue and professional services business models, and experience navigating the RFP process.
As a Manager of Project Management, Public Sector, you will own the overall success of a team of project managers, overseeing medium to large sized business accounts from Federal, State, and Local Government, Education and Healthcare industries. This includes planning, executing, and staffing to assure an outstanding client experience, while also maintaining compliance with company policies and SOX requirements. You will provide oversight on active projects to ensure proper management of Statements of Work and delivery of commitments, track and measure KPIs, project milestones, and onboarding tasks, advocate for Procore clients and manage escalations with effective client resolutions. Additionally, you will grow the effectiveness of the project management team by refining operational metrics, creating reporting and review cadences, and providing status updates to the executive team, collaborate with Sales, driving services scoping and discussions during the sales process, and develop employees, retain talent, and define career paths.
Construction management software for project efficiency
Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.