Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Manager, Project Management - FSDSQ Command Center Lead at Capital One
Plano, Texas, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, Data ScienceIndustries
Requirements
- Bachelor’s Degree or Military experience
- At least 4 years of experience in Project Management, Process Management or Risk Management
- At least 1 year of experience leading project delivery with data science, data analytics, engineering, or software development teams
- Exceptional organizational and project management skills
- Excellent communication, interpersonal, and presentation abilities
- Strategic thinking and problem-solving capabilities
- Proven ability to work effectively with senior executives and manage diverse stakeholders
- General understanding of data science principles and practices
- Preferred Qualifications
- Masters / MBA degree
- 6+ years of experience in Project Management, Process Management
Responsibilities
- Develop and refine operational playbooks, best practices, and standard operating procedures for FS DSQ
- Evaluate, recommend, and implement tools and technologies to support command center operations
- Develop and implement metrics to track the progress of strategic initiatives and key performance indicators (KPIs)
- Assist in budget planning and management and support resource allocation across various projects as needed, ensuring optimal utilization of talent and tools
- Coordinate all internal and external audit activities and regulatory examinations, ensuring timely and accurate submission of requested documentation and information
- Provide regular updates and reports on the operational status of FS DSQ community initiatives to leadership
- Draft and manage internal communications, including announcements, updates, and presentations for the FS DSQ organization
- Organize and facilitate key meetings, such as Town Halls, strategy offsites, and LT working sessions; preparing agendas, minutes, and follow-up actions
- Prepare executive-level presentations and reports for senior leadership and external partners, clearly articulating the value and impact of data science initiatives
- Act as a liaison between FS DSQ and other departments within FS (e.g. Product, Tech, Risk, etc.) and/or other DSQ organizations in Capital One (Card, Bank, Enterprise, etc.) to ensure seamless collaboration and project delivery
- Facilitate joint planning sessions and problem-solving efforts for cross-functional and/or enterprise-wide projects (e.g. MASE MRA, First line Code Quality Procedure and Controls, etc.)
- Help identify training and development opportunities for team members to enhance their technical and soft skills, especially in areas relevant to banking regulations and being well-managed
- Promote a culture of innovation, continuous learning and operational excellence
- Organize (with close partnership with FS DSQ admins) team-building activities and initiatives to enhance morale and cohesion
Skills
Project Management
Operational Excellence
Strategic Planning
KPI Metrics
Budget Planning
Resource Allocation
Audit Coordination
Regulatory Compliance
Cross-functional Collaboration
Communication
Team Development
Standard Operating Procedures
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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