Manager, Program Management at Capital One

Riverwoods, Illinois, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

  • Bachelor’s Degree
  • At least 7 Years of Program Management experience
  • At least 1 Year of People Management experience
  • Preferred Qualifications
  • Masters / MBA degree
  • At least 10 years of Program Management experience
  • At least 3 years of People Management experience
  • PMP, Lean, Agile or Six Sigma certification

Responsibilities

  • Plan and oversee product initiatives from inception to implementation, ensuring functionality and flexibility aligned with company long-term objectives
  • Lead a team of Program Managers and Project Managers to collaborate with Product Areas/Families and orchestrate workflows across teams and complex portfolios in a matrix operating model
  • Partner with product and platform leads to develop business cases, scope work, ensure alignment on vision and strategy
  • Enable business teams and leadership to see progress, remove impediments, and make decisions to deliver value
  • Identify, manage, and escalate risks and customer-impacting issues
  • Ensure assigned programs and projects have effective resourcing, governance structure, implementation plans, and communication for successful launches
  • Build community, foster inter-team collaboration, and problem-solve with positive impact on people and teams
  • Mentor and assist junior team members, accountable for their development
  • Organize and enable collaboration across cross-functional teams, internal and external partners; execute architecture and product-driven initiatives
  • Drive or assist communications on strategic initiatives to achieve consensus, clarity, and solve business problems; provide oversight and process guidance
  • Facilitate and drive decisions from key stakeholders on financials, scope, risks, and dependencies
  • Provide leadership and guidance to teams/business units without clear ownership or where products/technology are not institutionalized
  • Drive or assist research/brainstorming sessions; promote a culture of innovation

Skills

Program Management
Project Management
Stakeholder Management
Risk Management
Governance
Team Leadership
Mentoring
Business Case Development
Strategic Alignment
Cross-functional Collaboration
Matrix Management

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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