[Remote] Manager, Product Content Strategy at Dave

United States

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$169,000 – $271,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, SoftwareIndustries

Requirements

6+ years of experience in content strategy, UX writing, or a related field
Portfolio showcasing work on digital products (mobile app experience is a must)
2+ years of direct people management experience
Portfolio that showcases crisp UX copy, long-form support content, and strategic thinking
Experience providing formal or informal mentorship, feedback, and guidance to other writers
Demonstrated experience creating, maintaining, and evangelizing content guidelines (voice, tone, style guides)
Track record of using both qualitative and quantitative data to inform content strategy and content design iterations
Excellent cross-functional collaboration skills, especially with Marketing, Product, Design, and Legal teams
Clear communicator who knows when to be serious and when a touch of playfulness helps
Familiarity with Figma and other content and design tools
Bonus: Experience applying content strategy principles to emerging technologies, including hands-on experience shaping the output of generative AI tools to ensure brand alignment, accuracy, and user value

Responsibilities

Lead and mentor a direct report, fostering their growth and ensuring high-quality output across all projects
Own product content strategy, governing and refining the voice, tone, and vocabulary of the product
Create and maintain guidelines and resources that empower the entire product development organization to write with clarity and consistency
Pioneer AI content, guiding the personality, tone, and knowledge base of AI-powered Help Chat
Bridge brand and product, collaborating closely with the Marketing team to ensure a seamless narrative for members
Champion user-centric content, collaborating closely with Product Managers and Designers to ensure clear communication of product value and functionality
Execute with excellence, writing and strategizing content for key product initiatives and guiding teams on infusing small moments of surprise and warmth
Partner with the Legal and Compliance teams to craft messaging that meets strict regulatory requirements without sacrificing the brand voice
Navigate complex projects, managing multiple stakeholders and ensuring timely delivery of high-quality content
Continuously evaluate and refine content strategy, using data and qualitative insights to inform decisions

Skills

Content Strategy

Mentoring

Leadership

Copywriting

AI Content

Collaboration

Product Content

Brand Voice

Content Guidelines

Dave

Mobile app for fee-free financial services

About Dave

Dave is a financial technology company that helps individuals manage their finances through a mobile app. The app offers various financial services, including cash advances on upcoming paychecks without interest or credit checks, which helps users avoid overdraft fees. It targets lower to middle-income individuals who may struggle with traditional banking services, providing a fee-free banking experience with no overdraft, minimum balance, or ATM fees at over 32,000 locations. Dave generates revenue through subscription fees and optional services, such as helping users find side jobs and offering a credit-building service through LevelCredit. The app is designed to be user-friendly and non-judgmental, making it easier for users to navigate their financial lives. Dave's goal is to provide accessible banking services that empower individuals to manage their finances effectively.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$366MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Flexible work hours & remote culture

Medical, dental, & vision

Generous PTO

401k with match

Flexible PTO

All-company in-person events

Risks

FTC and DOJ lawsuits for deceptive practices could harm Dave's reputation and finances.

Regulatory challenges during Frisch's appointment may indicate internal instability.

New CFPB rule might affect Dave's revenue model, impacting financial services offered.

Differentiation

Dave offers fee-free banking services, unlike traditional banks with hidden charges.

The app provides cash advances without interest or credit checks, aiding financial stability.

Dave's 'Side Hustle' feature helps users find additional income opportunities.

Upsides

Participation in Socure's consortium enhances fraud prevention, boosting customer trust.

Kevin Frisch's appointment as CMO may improve brand positioning and customer acquisition.

CFPB's overdraft rule aligns with Dave's model, attracting dissatisfied bank customers.

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