Senior Process Improvement Professional
HumanaSalary not specified
Full Time
Mid-level (3 to 4 years)
Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 5 years of experience in Process Management, Risk Management or Project Management
- At least 5 years of experience working with cross-functional teams to deliver consumer experiences
- At least 5 years of experience managing senior stakeholders across business functions
- At least 2 years of People Management experience
- Preferred Qualifications:
- Masters Degree or MBA
- 6+ years of Risk Management, Compliance or Risk Controls experience
- 3+ years of experience with data management, reporting and analytics
- 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
- 2+ years of experience in Structured Query Language (SQL) or Tableau
- 1+ years of experience using Lean & Six Sigma tools and methodology
- BPM, Lean, Agile or Six Sigma certification
Responsibilities
- Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
- Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
- Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders
- Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
- Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
- Partner with Strategy and Product partners to help define our destination-state business
- Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
- Understand and influence across a value stream, including tech, business, product, and operations
Skills
Process Management
Continuous Improvement
Risk Management
KPI Monitoring
Stakeholder Engagement
Strategic Planning
Root Cause Analysis
Cross-functional Collaboration
Leadership
Communication
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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