Manager, Pre Sales Engineering at Envoy

New York, New York, United States

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$177,500 – $205,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Workspace Management, SaaSIndustries

Requirements

Track record of high performance and innovation in pre-sales or technical solutions roles
Hands-on experience mentoring and leveling up individual SEs or technical teammates
Intellectually curious mindset with a passion for learning new technologies, sales methodologies, and customer engagement best practices
Data-driven approach to decision-making, ensuring team focuses on the most impactful opportunities and projects
Strong customer-first orientation, with experience advocating for customer needs across cross-functional teams
1+ years of people management or team leadership experience or extensive mentoring experience
5+ years of technical solution design experience solving complex customer problems
4+ years of customer-facing experience in pre-sales, solutions engineering, or related roles
Entrepreneurial mindset
Naturally quantitative
High-quality mentor with proven growth results in mentees
Forward-looking, staying ahead of industry trends and constantly refining approach with new tools and practices
Passionate about leveraging technology to simplify processes, automate the mundane, and deliver measurable business value
Embodiment of Envoy’s values, bringing empathy, collaboration, and excellence to every interaction
Willing to travel to Customer or Partner engagements

Responsibilities

Build a world-class team: Recruit, coach, and develop Solutions Engineers while fostering a culture of continuous growth and collaboration
Drive customer impact: Ensure prospects and customers have an exceptional technical sales experience, while embedding SEs in strategic deals and cross-functional initiatives
Translate customer needs into product value: Partner with Product and Engineering leadership to identify trends, escalate feedback, and shape Envoy’s roadmap with real-world insights
Partner with Product Management and Engineering from a management perspective to help translate customer needs into a better overall product; recognize trends in customer feedback, and escalate issues within Envoy
Improve deal outcomes: Actively monitor pipeline health, support deal strategy, and use data-driven insights to proactively address at-risk opportunities
Keep Envoy ahead of the competition: Leverage team expertise to position Envoy as the clear choice in the market and close high-impact, strategic accounts
Manage pre-sales Solutions Engineering team (US and UK), holding the structure, organization, and strategic execution required to ensure customer happiness while advancing product development and security
Prioritize work across the team while supporting each team member's professional development as they grow their technical and customer-facing skill sets

Skills

Solutions Engineering

Pre-Sales

Team Management

API Development

Customer Support

Sales Engineering

Technical Sales

Recruiting

Coaching

Product Development

Envoy

Workplace technology for visitor and space management

About Envoy

Envoy provides a platform that improves safety, flexibility, and guest experiences in office settings. Its main services include visitor management, which simplifies the check-in process for guests, and workplace management, which helps organizations use their space more effectively while adhering to safety standards. The platform allows for visitor pre-registration, health questionnaires, desk booking, and offers real-time analytics to enhance the workplace experience. Envoy operates on a subscription model with tiered pricing to meet the needs of various clients, including corporate offices and co-working spaces. What sets Envoy apart from competitors is its focus on user-friendly design and comprehensive functionality, addressing the increasing demand for secure and adaptable workplace solutions. The company's goal is to create a seamless and secure environment for businesses, especially in light of changing work patterns and heightened health concerns.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$194.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Increased competition from startups offering similar solutions at lower costs threatens market share.

Data privacy concerns may arise from managing sensitive visitor and employee information.

Economic downturns could reduce corporate investment in workplace technology, affecting revenue.

Differentiation

Envoy offers a comprehensive platform integrating people, spaces, and data for workplace management.

The company provides unique features like data-enriched workplace maps and dynamic space recommendations.

Envoy's focus on security solutions includes visitor recognition and self-serve mobile sign-in.

Upsides

Envoy's new features enhance space utilization and employee experience for return-to-office success.

The appointment of experienced leaders like George Mogannam and Cormac Twomey boosts growth potential.

High workspace utilization correlates with 38% higher employee retention and 24% revenue growth.

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