Manager on Duty (Village Suites) - Year-Round - Full-Time at Altera

Blue Mountains, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, ResortsIndustries

Requirements

Hotel management, hospitality management or business management diploma / degree
2 years’ experience within Front Desk or Housekeeping operations
Excellent communication
Proven ability to engage and recognize employees
Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
Attention to details relating to guest room and public space conditions
Strong ability and aptitude with computer-based tools and systems (i.e. Excel, Access, NAV, hotel information system)

Responsibilities

In collaboration with Hotel Manager, establish and manage appropriate success measures to provide meaningful guidance, coaching and counselling to subordinates. Actively utilize success measures to guide performance, service & engagement standards
Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees
Day to day hotel operations that allow for a seamless guest experience. Includes adjusting staffing levels to match business volumes, anticipating guest/group needs, the checking in and out of guests, communication of resort activities and events
Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction
Support a culture of strong and meaningful communication and recognition of efforts
Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates
Work closely with Housekeeping, Homeowner Services and Maintenance to deliver quality experiences to our guests
Participates/Follows/Implements corporate initiatives

Skills

Key technologies and capabilities for this role

Team LeadershipGuest ServiceHotel OperationsStaff ManagementFront OfficeHousekeeping OversightPerformance CoachingService CultureStaffing AdjustmentCheck-in/Check-out

Questions & Answers

Common questions about this position

What is the hourly rate for the Manager on Duty position?

The hourly rate is $23.27.

What benefits are offered for this full-time role?

Benefits include health and dental coverage, free Alterra Mountain Pass for employees, family passes, discounts on lift tickets, free skating, staff priced meals and Starbucks, staff room rates at hotels, and retail savings.

What are the work hours and location for this position?

This is a full-time, year-round role with 5 shifts per week, 8-hour shifts between 6:45am and 11:00pm, assigned to one of 4 locations: Westin, Village Suites, Mosaic, or Blue Mountain Inn & Resort Homes.

What qualifications and skills are required for this role?

Candidates need a hotel management, hospitality management, or business management diploma/degree, 2 years’ experience in Front Desk or Housekeeping operations, excellent communication, proven ability to engage and recognize employees, manage challenging situations tactfully, and attention to detail.

What does the company value in a Manager on Duty?

The company values inspired leaders who promote collaboration, team building, clear communication, recognition of efforts, and a service culture to ensure high guest and associate experiences.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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