Manager-Network Services at AT&T

Anchorage, Alaska, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

3+ years of network-related technical experience, some of which was in a supervisory role
Bachelor’s Degree (BS/BA), technical degree or equivalent experience preferred
Office presence of a minimum of 5 days per week in the posted location(s); no relocation offered
No requirement for employer sponsorship now or in the future
Responsible for contributing to AT&T compliance with environmental laws

Responsibilities

Supervise and manage teams of technicians, leading regular huddles, assigning tasks, providing feedback, training, coaching, and evaluating performance
Oversee network projects and daily operations, ensuring timely task completion, coordinating with departments, maintaining service levels, and managing costs and workloads
Ensure adherence to industry standards, regulatory requirements, and company policies; monitor performance metrics, increase productivity, manage budgets, and report operational issues to senior management
Conduct in-field safety and quality inspections, ensuring all activities comply with regulations and enforcing safety protocols
Identify and mitigate potential risks, manage escalations for high-severity network issues, resolve complex problems during outages, and handle customer complaints
Maintain detailed documentation of project plans, budgets, and resource allocation; review work order close-out narratives, key metric reports, and time entries; generate project status reports
Schedule and assign work for both routine and preventative maintenance
Oversee the maintenance, repair, and operation of complex Heating, Ventilation, and Air Conditioning (HVAC) systems
Oversee the maintenance and repair of both standby and prime power generators; lead a team of mechanics in performing routine diagnostics and scheduled preventative maintenance on generators
Ensure generator systems are in a constant state of readiness to provide backup or primary power
Ensure full compliance with all federal, state, and local regulations pertaining to Underground Storage Tanks
Plan for long-term capital improvements, such as replacing aging equipment
Oversee facility improvement construction projects
Perform or provide training and safety evaluations on various equipment including Bulldozer, Skid Steer, Excavator, Front End Loader, Snowcat, and Off-Road Vehicles
Oversee and optimize the planning, deployment, maintenance, and performance of network infrastructure; direct and develop teams to ensure seamless connectivity, compliance with company and regulatory policies, and efficient operation and support of wireless, wireline, VOIP, video, and data services
Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates

Skills

Network Services

Team Leadership

Project Management

Operational Management

Compliance

Risk Management

Safety Inspections

Performance Metrics

Budget Management

Work Order Management

Scheduling

Preventative Maintenance

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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