Manager-Network Services at AT&T

Juneau, Alaska, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Telecommunications, Network ServicesIndustries

Requirements

3+ years of network-related technical experience, some of which was in a supervisory role
High school diploma, GED or equivalent preferred
Technical degree or equivalent experience preferred

Responsibilities

Supervises and manages team of employees, including technicians, installers and mechanics
Leads regular huddles to discuss and direct assignments
Oversees the flow and distribution of inventory and supplies
Manages projects, including coordination of materials, scheduling and third-party vendors
Works with dispatch in apportioning work orders amongst crew and ensuring allocation of work
Maintains technician work schedules and attendance management
Maintains and reviews records used to supervise employees, such as work order close out narratives, key metric reports, and time entries
Identifies potential issues and missed customer-service opportunities from prior days’ work
Provides feedback, training, and coaching to employees; ensures employees exhibit care and proper handling of hardware
Evaluates and appraises employee performance
Recommends promotions for high-performing employees and discipline for employees who fail to meet expectations
Interviews and gauges the skill level of potential hires and transfers; handles employee grievances consistent with the collective bargaining agreement at the step one level
Identifies and removes roadblocks to safety and efficient performance by employees
Conducts in-field safety and quality inspections to ensure employees are performing work properly and safely
Acts as single point of contact for virtually all customer escalations and resolves customer complaints on behalf of company
Oversees and optimizes the planning, deployment, maintenance, and performance of network infrastructure
Directs and develops teams to ensure seamless connectivity, compliance with company and regulatory policies, and efficient operation and support of services including wireless, wireline, VOIP, video, and data

Skills

Team Supervision

Project Management

Inventory Management

Scheduling

Vendor Coordination

Performance Evaluation

Employee Training

Safety Compliance

Work Order Management

Dispatch Coordination

Interviewing

Grievance Handling

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

Land your dream remote job 3x faster with AI

Try Jobo Free