Manager, IT Program Management- Disaster Recovery at Republic Services

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Waste ManagementIndustries

Requirements

Bachelor’s degree in business, IT or related field (preferred)
Project Management Institute (PMP) certification (preferred)
Experience working in a Project Management Office (preferred)
7 years of experience in managing complex enterprise level and/or multi-departmental programs to completion (preferred)
7 years of experience with industry standard program and project management and service delivery methodologies for IT (SDLC, Agile, Waterfall, Scrum, Lean/Six Sigma, OCM, PMBOK or ITIL a plus) (preferred)
Experience serving as the single manager and delivery interface of multiple concurrent projects at multiple geographic locations (preferred)
Experience and ability to plan and execute complex IT tasks and projects effectively with minimal direction and oversight (preferred)
Demonstrated expert-level knowledge in planning, directing, and managing large scale Enterprise Level projects/operations (preferred)
Experience managing or leading IT projects in Agile, Predictive, and Hybrid Methodologies (minimum)
Experience leading and developing project working groups (minimum)
Minimum of 8 years of experience leading projects within a program having several interdependencies to other systems or projects (minimum)
Minimum of 5 years of senior level IT professional experience such as Sr Software Developer, Sr Database Administrator, Business Analysis, or related role (minimum)

Responsibilities

Leads the integration of IT Disaster Recovery (DR) planning and execution into program and project lifecycles, partnering with Business Continuity to ensure preparedness, testing, and recovery capabilities are aligned with business continuity objectives
Provides leadership and oversight for IT Service Management (ITSM) practices across the program, including incident, problem management, change management, and configuration management, to drive service reliability and operational excellence
Leads and oversees the end-to-end DSAR process, ensuring timely, compliant, and efficient responses to data subject requests in alignment with privacy regulations, while driving cross-functional collaboration and continuous process improvement
Provides strategic oversight and tactical execution to ensure program success, including scope, schedule, budget, and resource alignment
Interfaces with senior leadership for matters of operational and technical delivery
Establishes enterprise-wide practices, processes, and tools to enhance information-sharing and collaboration
Prepares and reports program status on a periodic basis for senior and executive level management briefings
Manages overall budgets, resource allocation, and forecasting across all projects within a given program
Performs other job-related duties as assigned or apparent

Skills

Key technologies and capabilities for this role

IT Disaster RecoveryBusiness ContinuityIT Service ManagementIncident ManagementProblem ManagementChange ManagementConfiguration ManagementDSAR ProcessProgram Management

Questions & Answers

Common questions about this position

What experience is required for the Manager, IT Program Management role?

Candidates need 7 years of experience managing complex enterprise-level and/or multi-departmental programs to completion, plus 7 years with industry standard program and project management methodologies such as SDLC, Agile, Waterfall, Scrum, Lean/Six Sigma, with ITIL as a plus. A Bachelor’s degree in business, IT or related field is preferred, along with PMP certification and experience in a Project Management Office.

What are the main responsibilities of this position?

The role involves leading IT Disaster Recovery planning and execution, overseeing IT Service Management practices like incident and change management, managing the end-to-end DSAR process, providing strategic oversight on scope, schedule, budget, interfacing with senior leadership, and managing budgets and resources.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this IT Program Management position?

A strong candidate has a blend of program leadership, technical expertise in IT DR and ITSM, experience with enterprise programs, PMP certification, and familiarity with methodologies like Agile, Waterfall, and ITIL, along with a proactive mindset to drive transformation.