Manager Investigator Site Services at Thermo Fisher Scientific

Highland Heights, Kentucky, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Biotechnology, Pharmaceuticals, Clinical ResearchIndustries

Requirements

Bachelor's degree or equivalent and relevant formal academic/vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)
1+ year of leadership responsibility
In some cases, an equivalency consisting of a combination of appropriate education, training, and/or directly related experience
Firm management skills and business acumen
Must be legally authorized to work in the United States without sponsorship
Must be able to pass a comprehensive background check, which includes a drug screening

Responsibilities

Manages a large team and provides oversight of the daily operations for the department, ensuring efficiency and execution of customer service for investigator sites
Serves as operational liaison between the sites and other functional groups within the lab network
Ensures a high level of support, service, reliability, and availability to external site coordinators and internal departments
Manages team workload and assists with key performance indicator matrices to surface inefficiencies and assist in providing solutions
Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations
Approves courses of action on salary administration, hiring, corrective action, and terminations
Reviews and approves time records, expense reports, requests for leave, and overtime
Manages the appropriate staffing levels to meet business and client needs
Manages the day-to-day activities of the department to ensure all issues are resolved in a timely manner
Serves as subject matter expert for the software used within the department
Ensures all aspects of site deliverables meet client needs (kits, manuals, instruction sheets, etc.)
Manages department processes, training, and SOPs to improve service and efficiency within the department
Assesses and implements new training for new hires and/or process changes
Contributes to the development of user requirements for improving and enhancing services
Actively assists during sponsor audits and supports audit readiness
Supports the team leads and acts as a backup for the management team

Skills

Team Management

Operations Oversight

Customer Service

Site Liaison

Clinical Research

Laboratory Services

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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