Bachelor’s or Master’s degree in Industrial Engineering, Operations Research, Retail Management, or related field
7+ years of experience in retail operations, digital commerce, or consulting with a focus on process improvement and sales optimization
Proven track record of leading initiatives in grocery, big-box, or warehouse club formats
Strong proficiency in data analytics tools (SQL, Python, Tableau) and project management platforms (MS Project, Asana, Jira)
Experience with labor standards, workforce management systems, and omnichannel retail analytics
Certified in Lean Six Sigma (Green Belt or higher preferred)
Excellent communication, leadership, and stakeholder engagement skills
Willingness to travel to stores
Responsibilities
Identify and implement process improvements that increase sales conversion, basket size, and member retention across in-club and digital channels
Analyze store operations—including staffing models, checkout efficiency, inventory flow, and merchandising execution—to uncover opportunities for productivity and profitability
Enhance digital platform functionality by streamlining order fulfillment, improving site/app navigation, and reducing friction in the online purchase journey
Lead time and motion studies, labor standards development, and workflow reengineering to improve throughput and reduce waste
Translate operational data and member behavior insights into actionable strategies aligned with business goals
Apply Lean, Six Sigma, and Agile methodologies to enhance speed, accuracy, and customer satisfaction
Present findings and recommendations to senior leadership, provide detailed cost benefit analysis and/or ROI, guide change management and implementation efforts
Collaborate cross-functionally with merchandising, marketing, IT, supply chain, and store operations to align engineering solutions with strategic priorities
Mentor and manage a team of engineers and analysts, fostering a culture of continuous improvement, accountability, and innovation
Manage a portfolio of projects across departments, ensuring timely execution, budget adherence, and measurable impact on key performance indicators