Manager, Implementation (UK) at Attentive

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Technology, SaaSIndustries

Requirements

3 - 5 years of high-performing experience in implementing ecommerce and/or marketing technology solutions
Experienced Program or Project Manager background
Depth of knowledge about the overall marketing technology ecosystem
Ability to quickly master the Attentive product suite
Proficiency in forecasting and project management tools

Responsibilities

Act as a player-coach, leading by example in launching and deploying newly sold customers while developing the team’s skills across every phase of onboarding (e.g., Sales-to-Services handoffs, kickoff calls, troubleshooting technical blockers, holding customers accountable for deliverables and timelines)
Partner closely with the Sales organization to ensure deals are scoped, staffed, and launched according to plan; align on expectations pre-sale, validate readiness at close, and maintain transparent communication around launch timelines and progress post-sale
Manage and mentor a team of Implementation Consultants responsible for rapidly and successfully launching new customers, running trials, and ensuring a seamless transition to Customer Success teams
Serve as a bridge between Sales, Customer Success, and Services leadership, ensuring launch capacity and prioritization align with pipeline velocity and revenue targets; regularly communicate launch readiness, team bandwidth, and risks or dependencies
Gather and report insights across the customer lifecycle (e.g., time-to-launch, customer readiness, launch throughput) to Sales and CS leadership using data to inform resourcing and deal pacing decisions
Lead new coaching and enablement initiatives for the Implementation team to raise delivery quality and customer experience while maintaining launch speed and efficiency
Collaborate daily with Sales and CS leadership to support a fast-scaling organization, ensuring sales commitments are met with operational precision and largest deals reach value on time
Evolve Implementation methodologies into differentiated multi-product offerings for a growing customer base
Define new processes that work for a broad customer base and provide coaching in high-stakes customer engagements
Promote transparency into performance as a key step in the customer lifecycle between Sales and CS

Skills

Key technologies and capabilities for this role

Project ManagementProgram ManagementTeam LeadershipMarketing TechnologyCustomer OnboardingForecastingImplementation MethodologiesCustomer SuccessSales EnablementMarTech

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills and experience are required for the Manager, Implementation role?

The role requires experience as a Program or Project Manager, depth of knowledge in the marketing technology ecosystem, mastery of the Attentive product suite, and proficiency in forecasting and project management tools.

What is the team structure like for this position?

The role involves leading a team of Implementation Consultants, partnering with Sales and Customer Success leadership teams.

What makes a strong candidate for this Manager, Implementation role?

A strong candidate is an experienced Program or Project Manager who can act as a player-coach, define new processes, provide coaching in high-stakes engagements, and promote transparency using forecasting tools.

Attentive

Personalized SMS marketing solutions for businesses

About Attentive

Attentive provides personalized SMS marketing solutions that help eCommerce businesses and direct-to-consumer (DTC) brands engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium customization options, which helps clients increase customer engagement and sales. The company's goal is to enhance customer relationships and drive revenue growth through effective communication.

Hoboken, New JerseyHeadquarters

2016Year Founded

$839.5MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Generous PTO

Medical, Dental, & Vision Insurance

Daily Lunch Delivery Credit

Equity

Remote Work & Wellness Benefits

Company-Wide Events & Employee-Led Activities

Risks

Competition from Textla could erode Attentive's market share in SMS marketing.

Over-reliance on AI may lead to data privacy concerns and regulatory scrutiny.

Dependency on third-party integrations like ParTech poses risks if partnerships dissolve.

Differentiation

Attentive leads in AI-driven SMS marketing with hyper-personalized messaging solutions.

The company offers seamless integration with APIs and webhooks for efficient communication.

Attentive's subscription model ensures steady revenue with premium add-ons for customization.

Upsides

Attentive saw 128% revenue growth in the UK, highlighting demand for AI solutions.

Partnership with ParTech enhances restaurant loyalty programs, boosting customer retention.

Attentive's AI Journeys and AI Pro offer unique one-to-one marketing, differentiating them.

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