Manager, Global Support (Central Time Zone)

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $106K - $159K

Zapier is a rapidly growing company focused on building a platform to help businesses scale with automation and AI. They are committed to making automation accessible to everyone and prioritize customer delight. This role involves supporting the Global Support team and reporting to the Senior Manager of Global Support. The ideal candidate is customer-centric, enjoys direct interaction with users, and has a strategic mindset for improving support operations.

Requirements

• Strong customer-centricity and a passion for helping users.
• Experience in a support or customer success role.
• Ability to lead and mentor a team of Individual Contributors.
• Strong communication and collaboration skills.
• Strategic thinking and problem-solving abilities.

Responsibilities

• Lead and mentor a team of Individual Contributors within the Global Support organization.
• Ensure the delivery of world-class support and a consistently positive customer experience.
• Drive performance management, including setting expectations, providing feedback, and conducting performance reviews.
• Foster cross-functional collaboration with Product, Sales, Engineering, and Support Operations.
• Proactively identify opportunities to improve customer experience, influence process efficiency, and evolve Support’s role as a value driver.
• Apply a strategic mindset to how the team operates, continuously seeking ways to optimize performance.
• Develop team members through coaching, support, and recognition.

Application Instructions

• Information not provided in the original job description.

Company Information

• Company: Zapier
• About Zapier: Zapier is a company that builds a platform to help businesses scale with automation and AI. They are committed to making automation accessible to everyone.
• Location: Americas Central Time (GMT-6), with openness to other locations but not other time zones.
• Additional Company Information: Details regarding Commitment to Applicants, Culture and Values, Zapier Guide to Remote Work, Zapier Code of Conduct, and Diversity and Inclusivity at Zapier were not provided in the original job description.