Manager, Digital Customer Success Team at Flexera

Bengaluru, Karnataka, India

Flexera Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
ITAM, FinOps, SaaSIndustries

Requirements

  • Customer-focused professional
  • Thrives in a tech-enabled, digital-first approach to customer success
  • Experience overseeing a team of up to 8 people
  • Ability to manage a portfolio of customers at scale

Responsibilities

  • Manage a team of Digital Customer Success Managers
  • Drive scaled customer engagement, adoption, and retention
  • Implement and optimize automation, technology, and data-driven strategies
  • Work with a portfolio of customers to ensure value delivery
  • Develop and maintain strong customer relationships
  • Contribute to the overall success of the Digital Customer Success Team

Skills

Customer Success
Team Management
Automation
Data-Driven Insights
Digital Engagement
Customer Retention
SaaS

Flexera

IT management and software optimization solutions

About Flexera

Flexera provides IT management software and optimization solutions that help businesses control their software and IT costs. Its products enable organizations to manage their technology investments more efficiently, particularly during digital transformation efforts. Flexera's main offerings include IT asset management (ITAM) and software asset management (SAM) tools, which allow clients to track and optimize software usage. Additionally, the company offers cloud management solutions to help businesses manage their cloud resources effectively. Flexera differentiates itself from competitors through its Technology Value Optimization (TVO) approach, which focuses on maximizing the business value from technology expenditures. The company's goal is to help clients achieve a return on investment (ROI) from their technology spending, ensuring that every dollar spent contributes to growth and efficiency.

Itasca, IllinoisHeadquarters
2008Year Founded
$81.4MTotal Funding
BUYOUTCompany Stage
Enterprise SoftwareIndustries
1,001-5,000Employees

Risks

Integration of Snow Software may disrupt services if not managed well.
Rising SBOM demand may strain Flexera's resources and compliance efforts.
Rapid cloud tech evolution could lead to outdated Flexera offerings.

Differentiation

Flexera's Technology Value Optimization maximizes business value from technology investments.
Acquisition of Snow Software enhances Flexera's hybrid IT management capabilities.
Flexera's SBOM management addresses rising cybersecurity threats and regulatory requirements.

Upsides

Recognition as a leader in Cloud Cost Management boosts Flexera's market credibility.
Flexera One FinOps tool optimizes costs and improves IT-finance collaboration.
Technology Intelligence Platform bridges ITAM and FinOps for hybrid IT challenges.

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