Manager, Digital Customer Success Team at Flexera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

ITAM, FinOps, SaaSIndustries

Requirements

Customer-focused professional
Thrives in a tech-enabled, digital-first approach to customer success
Experience overseeing a team of up to 8 people
Ability to manage a portfolio of customers at scale

Responsibilities

Manage a team of Digital Customer Success Managers
Drive scaled customer engagement, adoption, and retention
Implement and optimize automation, technology, and data-driven strategies
Work with a portfolio of customers to ensure value delivery
Develop and maintain strong customer relationships
Contribute to the overall success of the Digital Customer Success Team

Skills

Key technologies and capabilities for this role

Customer SuccessTeam ManagementAutomationData-Driven InsightsDigital EngagementCustomer RetentionSaaS

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What skills or experience are required for this position?

This information is not specified in the job description.

What does the team structure look like?

The Manager will oversee a team of up to 8 Digital Customer Success Managers.

What kind of candidate is Flexera looking for?

Flexera seeks a customer-focused professional who thrives in a tech-enabled, digital-first approach to customer success.

Flexera

IT management and software optimization solutions

About Flexera

Flexera provides IT management software and optimization solutions that help businesses control their software and IT costs. Its products enable organizations to manage their technology investments more efficiently, particularly during digital transformation efforts. Flexera's main offerings include IT asset management (ITAM) and software asset management (SAM) tools, which allow clients to track and optimize software usage. Additionally, the company offers cloud management solutions to help businesses manage their cloud resources effectively. Flexera differentiates itself from competitors through its Technology Value Optimization (TVO) approach, which focuses on maximizing the business value from technology expenditures. The company's goal is to help clients achieve a return on investment (ROI) from their technology spending, ensuring that every dollar spent contributes to growth and efficiency.

Itasca, IllinoisHeadquarters

2008Year Founded

$81.4MTotal Funding

BUYOUTCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Integration of Snow Software may disrupt services if not managed well.

Rising SBOM demand may strain Flexera's resources and compliance efforts.

Rapid cloud tech evolution could lead to outdated Flexera offerings.

Differentiation

Flexera's Technology Value Optimization maximizes business value from technology investments.

Acquisition of Snow Software enhances Flexera's hybrid IT management capabilities.

Flexera's SBOM management addresses rising cybersecurity threats and regulatory requirements.

Upsides

Recognition as a leader in Cloud Cost Management boosts Flexera's market credibility.

Flexera One FinOps tool optimizes costs and improves IT-finance collaboration.

Technology Intelligence Platform bridges ITAM and FinOps for hybrid IT challenges.

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