Manager, Customer Service - SYGMA - US at Sysco

Columbus, Ohio, United States

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$64,200 – $96,200Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, LogisticsIndustries

Requirements

High school diploma/GED plus 4–8 years of customer service/supervisory experience required (4-year degree preferred)
4 years customer service/supervisory experience
Ability to verbally communicate clearly
Ability to read text close and at a distance (with or without correction)
Ability to perform manual tasks, hear, sit, reach, lift, bend, and interact with others
Currently authorized to work in the United States

Responsibilities

Directs and coordinates Customer Service activities to assure customer satisfaction
Supervise all office administrative duties
Recruit, train, and develop office personnel
Coordinate planning and assignment of work for the most effective use of personnel
Ensure prompt and efficient processing of customer orders and correspondence
Ensure the administrative cycle (customer service, benefits, and payroll) is completed thoroughly, accurately, and timely
Process, print, review, and file all daily reports
Maintain current information on product details (promotional items, low inventory, out-of-stock situations, substitutions, new items, vendor/quality issues, forced shipments, conversion/test items)
Communicate effectively with purchasing, CSRs, customers, and center management on product issues and disseminate information timely
Keep expenses within plan, maintain accurate budget files, plan ahead, and work within guidelines
Inform other departments of customer complaints/problems, follow up to resolve, and ensure customer satisfaction
Ensure all new hire processing, employee changes, and payroll are complete and accurate
Provide administrative assistance to the General Manager
Other duties as assigned by Management
Periodically attend customer franchisee meetings

Skills

Key technologies and capabilities for this role

Customer Service ManagementPersonnel SupervisionOrder ProcessingAdministrative ManagementPayroll ProcessingRecruitingTraining and DevelopmentBudget ManagementProduct KnowledgeCustomer Complaint Resolution

Questions & Answers

Common questions about this position

What is the compensation range for the Manager, Customer Service role?

The compensation range is $64,200.00 - $96,200.00, determined by factors like specific skills, years of experience, and other factors. You may be eligible to participate in the Company's Incentive Plan.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What qualifications and experience are required for this role?

A high school diploma/GED plus 4–8 years of customer service/supervisory experience is required; a 4-year degree is preferred. The role demands strong communication skills, administrative proficiency, and familiarity with product information and customer issues.

What does the typical work environment look like for this position?

Work is primarily sedentary in an office environment, involving communication with customers and employees, use of general office equipment, and administrative tasks. Most of the day is spent sitting, with some reaching, lifting, and bending.

What makes a strong candidate for this Manager, Customer Service position?

Candidates with a 4-year degree, 4–8 years of customer service/supervisory experience, strong communication skills, and experience in administrative duties like payroll, order processing, and budget management stand out.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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