Onboarding Team Lead
AshbySalary not specified
Full Time
Mid-level (3 to 4 years)
Manager, Customer Onboarding, SMB | EMEA at Deel
Morowali, Sulawesi Tengah, Indonesia
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
HR Technology, SaaS, FintechIndustries
Requirements
Candidates should have 4+ years of experience leading a team and 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product. Strong project management skills, high attention to detail, a customer-focused mindset, and excellent communication abilities are required. Experience working in diverse teams is also necessary.
Responsibilities
The Manager, Customer Onboarding will manage and develop a team of onboarding specialists, recruit and train new team members, and set and monitor team KPIs. They will become an expert on the Deel platform, handle escalations, and drive initiatives to improve customer onboarding workflows and customer journeys. This role involves partnering with internal teams, suggesting process improvements and product automation, and providing training and coaching to the team.
Skills
Customer Onboarding
SMB
EMEA
HRIS
Payroll
Compliance
Benefits
Performance Management
Equipment Management
Global Teams
SaaS
Deel
HR platform for managing global workforces
About Deel
Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.
San Francisco, CaliforniaHeadquarters
2019Year Founded
$660.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
5,001-10,000Employees
Benefits
Remote Work Options
Stock Options
Risks
Rapid expansion may lead to integration challenges and cultural misalignment.
Exclusion from Rippling's tender offer could affect Deel's talent acquisition.
Zellis' AI-powered platform may intensify competition in the UK and Ireland.
Differentiation
Deel integrates contracts, payments, and taxes into a single interface.
Deel offers comprehensive HR solutions for managing international workforces.
Deel's platform supports local payroll processing and compliance monitoring.
Upsides
Deel's acquisition of Assemble enhances its HR platform capabilities.
Partnership with dLocal expands Deel's reach to 15 new countries.
Deel's $650 million funding highlights strong market position and growth potential.
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