Manager, Client Success at Nexxen

New York, New York, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Digital Marketing, AdTechIndustries

Deep programmatic expertise
Exceptional communication skills
Passion for coaching teams to excel
Strategic, client-focused mindset
Experience leading a team of high-performing Account Managers (player-coach)
Ability to drive revenue growth, client retention, and operational excellence through data-driven strategy and leadership

Manage, mentor, and develop a team of Account Managers through clear expectations, ongoing coaching, and performance management, including establishing quarterly stretch goals and action plans
Drive team KPIs including net revenue retention and growth, account renewals and expansion, upsell activity, campaign performance, and client engagement and satisfaction
Coach the team in consultative selling, data storytelling, objection handling, and strategic relationship-building to uncover and drive growth opportunities
Partner directly with senior-level clients to deepen relationships and reinforce Nexxen’s value as a strategic, trusted partner
Develop and execute an upsell strategy to exceed revenue goals and grow share
Guide the team in transforming campaign performance data into clear, compelling, and actionable insights
Oversee and uplevel performance reporting, QBRs, and client meetings to ensure they are strategic and insight-led to show impact
Serve as a senior point of escalation for complex client or campaign challenges
Build and refine processes that enhance efficiency, empower Account Managers to operate with autonomy, and ensure scalability across the function
Identify workflow or service gaps, collaborating cross-functionally