Manager, Client Services at The Walt Disney Company

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Entertainment, BroadcastingIndustries

Requirements

Significant experience in broadcast operations, post-production, media technology, or channel services environments
Proven experience with media asset management, library systems, workflow orchestration, and resource management
Strong understanding of scheduling systems, transmission operations, and on-air broadcast technologies
Demonstrated experience training teams, managing stakeholders, or leading through influence
Comfort communicating with technical and non-technical audiences, including business, legal, and commercial counterparts
Strong analytical capabilities and problem-solving skills, with the ability to evaluate both technical and operational impacts
Advanced computer literacy, ideally with exposure to broadcast engineering concepts, structured data systems, and workflow automation
Interest in digital media evolution, emerging broadcast technologies, and consumer media trends

Responsibilities

Lead and coordinate the delivery of new business operational requirements across multiple lines of business, including linear and non-linear channel launches, advertising initiatives, and enhancements to existing services
Scope, document, and provide operational and technical cost assessments to support new business proposals and planning cycles
Own the development and maintenance of operational workflow documentation and training materials to ensure clarity, alignment, and process standardisation
Manage interfaces and collaboration with DTCI teams (Broadcast Operations, IT, Media Engineering, Software Engineering) and commercial technology partners to support system integrations and on-air translation requirements for transmission automation
Work closely with EMEA business leads to ensure regional requirements, business rules, and delivery timelines are understood, communicated, and executed accurately
Support evaluation, testing, and approval of new channel and system deployments, ensuring adherence to transmission guidelines, operational SLAs, and broadcast quality standards
Optimise supplier and third-party service relationships to enable scalability and drive operational efficiency
Contribute to cross-functional planning sessions, technical deployment reviews, and continuous workflow enhancement initiatives
Serve as the primary point of contact for channel business stakeholders across linear, non-linear, and direct-to-consumer (DTC) products
Represent Global Digital Studio Operations EMEA in strategic planning discussions, ensuring that technical and operational requirements are embedded in new business initiatives from inception through delivery
Collaborate closely with Content Operations to manage workflows supporting live-to-air requirements, scheduling systems, and transmission capability across the regional hub
Support the Senior Manager, Client Services in driving continuous improvement, defining scalable operational frameworks, and enhancing partnership alignment across internal and external teams