Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Talent Acquisition, Human Resources, RecruitingIndustries
Requirements
- Minimum of 10 years in Talent Acquisition, including at least 3 years in an operational role
- Language Requirement: English
- Work Location: Manila & India (Remote work arrangement)
Responsibilities
- Review various service delivery metrics and team processes to drive process improvement changes and increase client satisfaction and service
- Help team and leaders deliver business-changing insights and build/maintain progressive and cutting-edge talent acquisition solutions
- Hardwire, drive best practices, assist in stabilization, optimization of accounts/key roles, and drive/understand delivery analytics for efficiency (focus on delivery standards and journey mapping)
- Consult with client service leaders to ensure flexibility, scalability, and effective allocation of resources across the portfolio
- Review trends and opportunities, determine variability and business impact, and develop recommendations/alternatives using structured analysis of data
- Partner with shared services to mitigate disruptions and ensure seamless execution on agreed terms
- Develop and track productivity metrics to ensure the team meets Service Level Agreements (SLA)
- Help set and monitor fill goals
- Assist in ensuring teams are forecasting appropriately
- Manage process and technology effectiveness to ensure consistent client and candidate experience
- Analyze and troubleshoot operational issues for processes and develop action plans to remedy
- Lead change management initiatives when new processes and procedures are launched
- Coordinate projects, develop programs, and implement initiatives to enhance experience
- Communicate progress, risks, expectations, timelines, milestones, and other key project metrics to Service Delivery leaders and team members
- Use deep subject matter expertise to hardwire new resources and ways of working consistently through the organization
- Drive best practice sharing and adoption of operational excellence
Skills
Talent Acquisition
Client Services
Service Delivery Metrics
Process Improvement
Team Leadership
Business Insights
Operations Management
Celo
About Celo
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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