[Remote] Manager, Care Coordination at TailorCare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s Degree or higher (or equivalent experience)
Minimum of 5 years of experience in patient support, care coordination, or healthcare operations
2+ years of supervisory experience
Strong understanding of call center operations and technology preferred
Proven ability to coach, develop, and inspire remote team members
Ability to manage a team in a dynamic, patient-focused environment
Excellent communication, organizational, and problem-solving skills
High attention to detail and strong ability to manage multiple priorities
Proficiency in electronic health records (EHR) systems and related software
Knowledge of Google Suite products - Google Docs, Gmail

Responsibilities

Directly manage, coach, and develop a team of Care Coordinators in a call center environment, providing day-to-day guidance and support
Monitor individual and team performance, providing timely coaching, feedback, and development plans
Hire, onboard, and train new Care Coordinators to ensure they understand their roles and responsibilities
Oversee daily call center operations, including staffing, scheduling, metrics, etc
Drive operational excellence by identifying workflow improvements, increasing call resolution rates, reducing referral processing times, etc
Ensure team workflows are optimized and aligned with organizational needs and patient priorities
Develop, maintain, and enforce standard operating procedures (SOPs) for care coordination tasks
Conduct regular audits of documentation and workflows to ensure accuracy, completeness, and compliance with quality standards
Partner cross-functionally to identify process gaps and lead initiatives to drive continuous improvement
Manage escalated patient or provider issues to ensure effective and timely resolution
Ensure accurate and timely documentation of patient interactions and care coordination activities
Ensure the team meets high standards of patient-centered care, emphasizing empathy, accountability, and results and adheres to organizational guidelines
Other duties may be assigned

Skills

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.

Regulatory scrutiny may arise from the RecoveryOne acquisition.

Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.

The company partners with health plans to provide cost-effective care solutions.

TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.

Partnerships with major health plans enhance TailorCare's market reach.

Focus on value-based care aligns with TailorCare's cost-reduction model.

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