Manager - Business Process Improvement at Airbase

West Chicago, Illinois, United States

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$85,000 – $100,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Gases, RetailIndustries

Requirements

3-5 years of progressive professional experience including customer experience and/or business process improvement/quality management experience
Experience successfully leveraging business analytics to inform decisions
Systematic problem solver focused on implementing solutions to solve root cause problems
Demonstrated understanding of modern data analysis principles and Artificial Intelligence (AI) concepts, with an aptitude for teaching practical applications of AI tools in a business environment
Comfortable with out of the box thinking and challenging status quo
Strong ability to partner across a complex, decentralized organization and influence outcomes at all levels
Ability to communicate and deliver presentations with impact
Proficiency in all Airgas operating systems (e.g., Google Kite, SAP, Business Warehouse, Salesforce CRM, Power BI, Gemini)
Ability to conduct business travel frequently

Responsibilities

Manage the implementation of Customer Experience (CX) standards and improve operating metrics by promoting a business process excellence culture through Continuous Improvement (CIMP)
Lead and deliver comprehensive hands-on, classroom, and virtual training to customer-facing associates on Airgas operating systems (including SAP, Google Kite, and Business Warehouse) to close skill gaps and build high-level system competency
Develop and maintain all training content and materials, such as training aids, documents, videos, webinars, and "quick tips," in collaboration with business partners
Drive business process excellence by coaching peers and leaders on transformational change, communicating improvement philosophies, and developing Customer Experience (CX) initiatives to reduce the Customer Effort Score (CES)
Act as the regional champion for the adoption of Artificial Intelligence (AI) tools, specifically Google Gemini, identifying opportunities for automation, enhanced analysis, and improved decision-making
Provide immediate support to associates via phone, chat, or email for core systems including SAP, Salesforce CRM, Power BI, and Gemini when not actively engaged in training

Skills

SAP

Google Kite

Business Warehouse

Business Process Improvement

Continuous Improvement

Training Delivery

Customer Experience

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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