Manager, Business Process Engineering (Individual Contributor) at CVS Health

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmacy Benefit ManagementIndustries

Requirements

5+ years of experience in process engineering, business architecture, or operations management
Proven experience with process improvement methodologies (e.g., Six Sigma, Lean, DMAIC)
Strong understanding/experience with UX/UI principles and their integration into business processes
Experience communicating and engaging with both leadership and stakeholders
Bachelor’s degree in Business, Engineering, or related field (Master’s preferred)
Experience working in PBM or healthcare ecosystems (preferred)
Ability to translate complex business needs into actionable process designs (preferred)
Comfort with ambiguity and ability to drive clarity in cross-functional environments (preferred)

Responsibilities

Lead the mapping of all processes within the Connected PBM Ecosystem, ensuring alignment with business architecture and UX/UI strategies
Evaluate current processes using the DMAIC framework (Define, Measure, Analyze, Improve, Control) to identify inefficiencies and recommend improvements
Oversee the implementation of new business processes and ensure seamless integration across workstreams
Support the development of capability models, customer journey maps, and value stream maps to articulate business value and inform solution design
Collaborate with business architects, IT leads, and solution owners to ensure process engineering aligns with strategic goals and technical architecture
Assist with driving the connection between business architecture and business process to effectively stand up a more robust business architecture discipline in the organization
Conduct regular performance evaluations and provide coaching to help team members grow and excel
Build strong relationships with internal stakeholders across business and DDAT teams to drive alignment and engagement
Deliver training and support for new program implementations and process changes
Develop and maintain a cadence of proactive meetings with stakeholders to review operational metrics, business deliverables, and new opportunities

Skills

Process Mapping

Process Optimization

DMAIC

Business Architecture

UX/UI

Capability Models

Customer Journey Maps

Value Stream Maps

Stakeholder Engagement

Systems Thinking

Analytical Capabilities

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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