Manager, Business Operations at Q2

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial Services, BankingIndustries

Requirements

Bachelor’s or Master’s degree in Business Administration, Operations, Finance, or a related field
6+ years of experience in strategic operations, project management, or service delivery, preferably in a SaaS or Fintech environment
Proven experience in leading cross-functional teams and managing complex operational initiatives
Strong analytical skills with proficiency in tools like Power BI, Excel, MS PowerPoint, Salesforce and project management platforms (e.g., Jira, MS Projects)
Excellent communication, stakeholder management, and leadership capabilities
Fluent written and oral communication in English

Responsibilities

Lead and mentor a high-performing team, ensuring timely and high-quality deliverables
Align team goals with broader organizational objectives and ensure effective execution of strategic initiatives
Cultivate a culture of collaboration, ownership and continuous improvement
Guide the team in gathering, analyzing and interpreting operational data to uncover trends and improvement opportunities
Oversee the creation and maintenance of dashboards and reports to monitor key performance indicators (KPIs) and program health metrics such as cost, efficiency, and timelines
Support the development of scenario-based models (e.g., “What-if” analyses) for project profitability and resource allocation
Evaluate existing operational workflows and identify areas for enhancement
Drive and implement process improvement strategies aimed at increasing efficiency and reducing operational costs
Collaborate with cross-functional teams to execute changes and monitor their effectiveness
Supervise the development of business intelligence dashboards and reports
Collaborate with stakeholders to define data requirements and deliver optimized solutions
Promote adherence to best practices in data management and performance optimization
Drive team to ensure partnership with delivery teams and business leaders to assess staffing needs and ensure optimal resource allocation
Oversee utilization forecasting, skill mapping, and talent development initiatives
Communicate capacity risks and provide strategic input to workforce planning and talent acquisition efforts

Skills

Leadership

Team Management

Strategic Planning

Operational Analytics

Data Analysis

Project Management

Reporting

Resource Management

Q2

Digital banking solutions for financial institutions

About Q2

Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.

Austin, TexasHeadquarters

2004Year Founded

$40.1MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from fintechs could erode Q2's market share.

Rapid technological changes may outpace Q2's innovation capabilities.

Economic downturns could reduce financial institutions' spending on digital transformation.

Differentiation

Q2 offers a comprehensive suite of digital banking solutions for financial institutions.

Q2's Partner Accelerator Program enables rapid deployment of fintech integrations.

Q2 Engage focuses on personalized consumer banking experiences to enhance user engagement.

Upsides

Q2 powers 60% of Forbes' America's Best Banks, showcasing its solution effectiveness.

Integration with AI platforms like Personetics enhances personalized customer engagement.

Q2's platform helps financial institutions grow deposits without relying on interest rates.

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