Manager, Database Reliability Engineering (DBRE)
Demandbase220,000 - 330,000 USD/year
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), No-Code Platform, Customer SupportIndustries
Requirements
Candidates should possess at least two years of experience in people management within a customer-facing, technical, or enablement-focused team, along with prior experience in a high-growth SaaS company and a systems-thinking mindset, demonstrating an understanding of Airtable or similar no-code platforms and the ability to design smart solutions.
Responsibilities
The Manager, Base Optimization will lead, coach, and develop a team of Base Optimization Specialists, overseeing daily operations, managing team performance against targets such as volume and customer satisfaction, continuously upleveling team delivery through onboarding and enablement, partnering with leaders in customer support, sales, and product to evolve the Ask an Expert program, identifying product gaps and service pain points, representing the voice of the builder, and fostering a team culture rooted in excellence and continuous learning.
Skills
Team Leadership
Customer Support
Product Knowledge
Strategic Consulting
Cross-functional Collaboration
Operational Management
Coaching and Development
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
Key Metrics
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees