Thumbtack

Manager, Application Support (Internal Tools)

United States

Thumbtack Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

The ideal candidate should possess a strong understanding of IT infrastructure and operations, with experience in managing and supporting internal tools and systems, particularly Salesforce and Contact Center platforms. Excellent communication and collaboration skills are essential, along with the ability to build strong relationships across technical and non-technical teams. Prior experience leading and mentoring a small team is also required.

Responsibilities

As Manager, Application Support (Internal Tools), you will lead the charge when internal tools break or encounter issues, manage the ticket queue, investigate root causes, and ensure timely resolutions. You will also focus on building scalable and proactive support processes, managing and growing a team of application support analysts, setting the direction for support at Thumbtack, owning and delivering internal projects, and continuously seeking ways to improve support operations.

Skills

Application Support
Internal Tools
Salesforce
Contact Center Platforms
Cloud Services
Identity/Access Systems
Cross-functional Collaboration
Leadership
Strategy
Coaching

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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