Technical Support Manager
Ditto- Full Time
- Junior (1 to 2 years)
The ideal candidate should possess a strong understanding of IT infrastructure and operations, with experience in managing and supporting internal tools and systems, particularly Salesforce and Contact Center platforms. Excellent communication and collaboration skills are essential, along with the ability to build strong relationships across technical and non-technical teams. Prior experience leading and mentoring a small team is also required.
As Manager, Application Support (Internal Tools), you will lead the charge when internal tools break or encounter issues, manage the ticket queue, investigate root causes, and ensure timely resolutions. You will also focus on building scalable and proactive support processes, managing and growing a team of application support analysts, setting the direction for support at Thumbtack, owning and delivering internal projects, and continuously seeking ways to improve support operations.
Online marketplace connecting consumers with local professionals
Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.