Manager, AI Deployment Strategists Team at Assembled

San Francisco, California, United States

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$210,000 – $270,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Artificial IntelligenceIndustries

Requirements

Experience in strategic customer leadership and business acumen
Technical depth to guide a team in adopting AI products
Experience building, hiring, and coaching teams
Experience with capacity planning and resource allocation
Ability to handle complex escalations and engage with C-suite stakeholders
Experience developing and scaling playbooks

Responsibilities

Build, hire, and coach a team of deployment strategists
Develop team members through feedback and support
Create career development paths and foster a culture of innovation
Manage capacity planning and resource allocation
Serve as the point of contact for complex customer situations
Navigate challenging conversations with C-suite stakeholders
Drive the creation and evolution of deployment playbooks
Define how to bring the right expertise in at the right phases
Instill a philosophy of teaching and supporting customers
Shape how the company scales customer success for AI products

Skills

Key technologies and capabilities for this role

AICustomer Relationship ManagementStrategic ConsultingTeam LeadershipProblem-solving

Questions & Answers

Common questions about this position

What is the salary range for the Manager, AI Deployment Strategists Team role?

The salary range is $210K - $270K.

Is this role remote or onsite?

The position is onsite.

What key skills are required for this role?

The role requires strategic customer leadership, business savvy, and technical depth in applied AI expertise to guide teams in deploying AI products.

What is the team structure like for this position?

You'll lead a growing team of AI Deployment Strategists in SF and NY, working in partnership with the AI Products team, handling hiring, coaching, capacity management, and strategy.

What makes a strong candidate for this manager role?

Strong candidates have a balance of strategic customer leadership, business savvy, and technical AI depth, with experience leading teams, handling complex escalations, and developing deployment playbooks for AI + human workflows.

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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