Manager at Hiller Plumbing, Heating, Cooling & Electrical

Rocky Mount, North Carolina, United States

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$70,000 – $100,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, Plumbing, ElectricalIndustries

Requirements

5 years of team management experience (with at least 4 people)
3 years of customer service experience
Proficiency in Office 365 and standard software like Word and Excel
Clean driving record (no more than 1 moving violation in 3 years)
Clean background check and acceptable work/character references
Pre-employment and random drug testing required
Must be authorized to work in the U.S

Responsibilities

Inspire Leadership: Motivate and guide your team with confidence and purpose
Mentor Talent: Foster individual development through coaching and regular feedback
Streamline Operations: Organize, delegate, and ensure daily tasks run smoothly
Deliver Excellence: Resolve customer concerns with efficiency and high standards
Track Progress: Set clear goals, monitor performance, and achieve measurable results
Resource Optimization: Manage staffing, budgets, and resources effectively
Champion Communication: Foster collaboration and clear communication across teams
Ensure Compliance: Stay ahead of regulations to maintain a compliant operation
Drive Innovation: Identify opportunities to improve processes and enhance customer satisfaction
Report Results: Present data-driven insights on team performance and key metrics

Skills

Leadership

Mentoring

Coaching

Operations Management

Delegation

Customer Service

Performance Tracking

Goal Setting

Resource Management

Team Motivation

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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