Managed Services Specialist I

About Cars Commerce

Employment Type: Full time

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

Managed Services Specialist Role

The Managed Services Specialist is a key member of the Managed Services team and is responsible for the intake, processing, and execution of Managed Services deliverables. This role works closely with Performance Management Design/Creative, SEO, and DigAd to ensure the complete deployment of each strategy on behalf of Dealer Inspire’s dealer and OEM partners.

We’re looking for people with digital marketing experience who want to be part of a great team, bring their know-how and learn something new every day. This is an exciting and growing business, with opportunities to develop strategic and cohesive marketing campaigns for clients, working with other marketing specialists and designers to create custom solutions for our clients websites and other digital marketing assets.

Duties and Responsibilities

• Partner with Performance Managers and Managed Services Coordinators in the execution of Managed Services deliverables on behalf of Dealer Inspire’s dealer and OEM partners.
• Manage and qualify a queue of incoming managed services requests.
• Review requests submitted and provide feedback to requesters if there is missing or incomplete information to ensure timely execution of requests.
• Edit submissions from Performance Managers and Clients before submitting to Design to ensure accurate and complete requests are submitted.
• Coordinate with Design, SEO, DigAd and compliance to review requests to deliver complete and effective connected marketing strategies.
• Review and QA's copy and images of all Managed Services page builds before forwarding to the client for review
• Monitor progress of Managed Services requests against expected Service Level Agreements
• Become the subject matter expert for the DI platform in executing marketing services strategies.
• Partner with management to identify efficiency and process improvements.
• Other tasks as assigned.

Skills and Competencies Required

• Excellent customer service and relationship building skills.
• Must be a team player with cross-collaborative skills.
• Must be very organized, punctual, and detail-oriented.
• Excellent time management and an ability to prioritize in a fast paced, dynamic environment.