Manager, Integration Managers

Salary: $210K - $220K Location Type: Remote Employment Type: FullTime

Position Overview

Flock Safety is seeking a seasoned technical manager to lead a high-performing, customer-obsessed team. The Manager, Integration Managers role is a game-changing opportunity to lead change at Flock, focusing on the intersection of technology, people leadership, and operational excellence. You will be responsible for managing a team of Integration Managers, setting the standard for technical acumen and execution, driving team-wide performance, and representing the integration organization in cross-functional settings. Your blend of project management, analytical rigor, communication, and organizational leadership will be instrumental in our post-sales success and our mission to build safer communities.

About Flock Safety

Flock Safety is an all-in-one technology solution dedicated to eliminating crime and enhancing community safety. Our intelligent platform leverages the collective power of cities, businesses, schools, and law enforcement agencies to build a safer future. Trusted by communities nationwide, our full-service, maintenance-free technology solution helps solve and deter crime, contributing to safer neighborhoods for everyone.

Our comprehensive and intelligent public safety platform provides actionable evidence to solve, deter, and reduce crime across various community settings. We are committed to transparency and privacy, transforming unbiased data into objective answers.

Flock offers a career-defining experience where you can make a significant impact. While safety is our core business, we foster a supportive remote environment that cultivates strong relationships. Our team members thrive in a positive and inclusive atmosphere that rewards a bias towards action.

We have secured over $700M in venture capital funding from prominent investors, including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. With a valuation exceeding $7.5B, Flock is experiencing intentional growth and is looking for top talent to help us achieve our goal of reducing crime in the United States by 25% within the next three years.

Responsibilities

• Lead, mentor, and grow a team of Integration Managers responsible for delivering integration projects for law enforcement and public safety customers nationwide.
• Oversee project prioritization, resource allocation, and capacity planning to ensure timely and successful customer integrations.
• Maintain visibility into team performance and forecast project pipeline and resourcing needs using data-driven approaches.
• Set the standard for technical and customer-facing excellence, establishing processes for technical reviews, complex escalations, and troubleshooting support.
• Serve as the escalation point for high-impact integration challenges, owning resolution and executive communication.
• Build analytics and reporting frameworks to track key metrics, including integration throughput, customer impact, quality KPIs, and team efficiency.
• Partner cross-functionally with Sales Engineering, Product Management, Support, and Customer Success to drive alignment, process improvement, and innovation.
• Foster a collaborative, goal-oriented, and supportive team culture in a high-growth environment.
• Champion ongoing team development through coaching, documentation, best practice sharing, and continuous learning.
• Identify hiring needs and partner with recruiting to facilitate team growth.

Requirements

• 5+ years of experience with SaaS, networking, or systems integration.
• At least 2 years of experience in a management or team lead role.
• Technical fluency in networking, SaaS, and cloud/on-prem integration (e.g., firewalls, port forwarding, routing, TCP/UDP protocols).
• Demonstrated success in project management or operations management within a technical services team.
• Experience with forecasting.