Managed Services Consultant - RTSM at Veeva Systems

Zagreb, Croatia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Microsoft OfficeExcelWordPowerPointZendeskGoogle DocsCustomer SupportRTSM/IRT

Questions & Answers

Common questions about this position

Is this position remote, and where is it located?

This is a remote position specifically in Croatia, and Veeva supports flexible work arrangements as a Work Anywhere company.

What is the salary for this Managed Services Consultant role?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include one+ years of experience in customer support, regulated industry, and RTSM/IRT, plus Microsoft Office experience (Excel, Word, PowerPoint). A two+ year degree or equivalent experience is also needed.

What is the company culture like at Veeva Systems?

Veeva is a mission-driven Public Benefit Corporation committed to balancing interests of customers, employees, society, and investors. They foster a culture of inclusion, diversity, and uphold values like Do the Right Thing, Customer Success, Employee Success, and Speed.

What makes a strong candidate for this position?

Strong candidates will have at least one year of experience in customer support, regulated industries, and RTSM/IRT, along with proficiency in Microsoft Office. Nice-to-have skills like Zendesk or Google Docs experience can strengthen an application.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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