Relationship Manager, Customer Success Team
Arta FinanceSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Minimum średnie wykształcenie
- Minimum 6 miesięcy doświadczenia w sprzedaży i obsłudze klienta
- Chęć rozwoju w bankowości i zdobywania nowej wiedzy
- Cenienie kontaktu z ludźmi i budowania długotrwałych relacji opartych na zaufaniu
- Umiejętność stawiania ambitnych celów i dążenia do nich
- Umiejętność działania indywidualnie i zespołowo w celu osiągania ustalonych celów
Responsibilities
- Wspieranie klientów w wyborze najlepszych produktów i usług bankowych
- Zapewnienie profesjonalnej obsługi oraz najlepszych doświadczeń związanych z wizytą w oddziale
- Oferowanie i promowanie produktów bankowych
- Realizacja indywidualnych i zespołowych zadań sprzedażowych
- Telefoniczny i bezpośredni kontakt z klientami
- Budowanie długotrwałych relacji z klientami banku oraz pozyskiwanie nowych
- Codzienna obsługa transakcji gotówkowych (w oddziałach gotówkowych) i bezgotówkowych w oddziale
- Praca w zgodzie z obowiązującymi procedurami oraz standardami dotyczącymi realizowanymi we wszystkich kanałach dystrybucji
- Aktywna współpraca pomiędzy jednostkami banku (leadowanie i patrzenie na klienta cross-segmentowo)
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What employment contract and duration is offered?
The position offers an employment contract (umowa o pracę) initially for 7 months, with the possibility of an indefinite contract after the onboarding period.
Is this role remote or office-based, and where?
This is a stationary (on-site) position in the 11th Branch in Gdańsk, Poland.
What are the key requirements to apply for this role?
Candidates need at least secondary education, minimum 6 months of experience in sales and customer service, a desire to develop in banking, value people contact and long-term trust-based relations, set ambitious goals, and work both individually and in a team.
What is the company culture like?
The company values relationships with people, diversity among employees, providing the best customer experience in the financial sector, and believes everyone can bring a unique perspective regardless of individual predispositions.
What benefits are provided?
Benefits include life insurance, private medical care with Medicover (option to add dental package), bank product offers and employee loans on preferential terms, a cafeteria system with points for activities like recreation, culture, and gastronomy, plus an attractive bonus system with guaranteed bonus during onboarding.
Santander
Provides banking, investment, and insurance services
About Santander
Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.
Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition
Risks
ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.
Differentiation
Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.
Upsides
Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.
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