Partnership Operations Coordinator
SupabaseSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, Logistics, 3PLIndustries
Requirements
- 1-3 years of relevant experience in third-party logistics
- Experience with managing Carrier Accounting/Payments is preferred
- Proven experience in customer relationship management, including handling escalations and issue resolution
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
- Demonstrated ability to work cross-functionally and manage relationships with both internal teams and external stakeholders
Responsibilities
- Receive all LTL aging on a weekly basis
- Ensure all LTL carriers are sending in weekly aging reports
- Update Master Aging sheet on Monday for all carriers
- Work with Accounting Team to have payment status updated
- Provide weekly status updates on Friday to all LTL carriers
- Manage internal % threshold for each carrier to identify aging 5 or more days past payment terms
- Handle all rate discrepancies with LTL carriers
- Respond to BD on LTL CSR when they have pricing discrepancy questions
- Work with LTL carriers to ensure additional charges are valid and dispute charges when they are not valid
- Work with BD when additional supporting documentation is needed
- Work with LTL carriers for updated invoices once corrections have been made
- Create Manual Bills for any shipments that were incorrectly short paid or paid before all charges were added
- Make sure BD understands if the discrepancy is valid and how to avoid it in the future
- Work with LTLCOL Team
- Ensure all LTL carriers have necessary documentation in order to be paid and work with carriers if documentation is missing
- Ensure all LTL carriers are getting paid with correct payment terms
- Answer LTLCOL questions on charge codes and if the charges are valid
- Work with BD if a load is in voided status to create new load for billing
- Escalate any issues up to Manager
- Assist with accounting-related reporting
- Assist with LTL operations when time permits
Skills
LTL
Logistics Operations
Carrier Management
Aging Reports
Rate Discrepancies
Excel
Invoice Management
Customer Service
Problem Solving
Escalation Handling
Arrive Logistics
Freight brokerage and logistics solutions provider
About Arrive Logistics
Arrive Logistics connects shippers needing to transport goods with carriers that provide the transportation services. They offer various shipping solutions, including Less Than Truckload (LTL) and Temperature Controlled shipping, tailored to meet the specific needs of their clients. The company stands out from competitors by leveraging advanced technology for real-time tracking and efficient operations, supported by a skilled team. Arrive Logistics aims to deliver exceptional service and strategic value to clients while helping them save time and money.
Austin, TexasHeadquarters
2014Year Founded
$325.9MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & TransportationIndustries
1,001-5,000Employees
Benefits
Uncapped earning potential
Matching 401(k)
World class training program
Nationally recognized company culture
Incredible sales contests
Risks
Increased competition from AI-driven logistics firms threatens market share.
Rapid expansion may strain management resources and operational efficiency.
Volatile weather conditions pose challenges to delivery schedules and costs.
Differentiation
Arrive Logistics leverages advanced technology for real-time tracking and efficiency.
The company offers a wide range of shipping solutions, including LTL and intermodal.
Arrive's focus on customized logistics solutions sets it apart from competitors.
Upsides
Opening of Guadalajara office enhances cross-border logistics capabilities.
Recognition as a Top Carrier boosts industry reputation and client trust.
Expansion to Columbus and Tampa indicates strategic growth in key markets.
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