Loyalty & Personalisation Consulting Manager (12-month contract) at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Consumer Goods, Customer Data ScienceIndustries

Requirements

Bachelor’s degree or equivalent in a relevant subject
Loyalty & Personalisation strategy development and planning across marketing, selling and servicing within complex, multi-channel retail clients
Strong knowledge of the market and competitor landscape for Loyalty & Personalisation strategy and delivery
Good working knowledge of the application of enabling technologies for Loyalty & Personalisation
Significant experience of working in similar regional roles for global organisations
Knowledge of the grocery retail sector

Responsibilities

Partner with Sales and Client teams to understand new and existing client needs, support new business and existing client account development and sell in relevant and compelling product and/or service solutions
Support pre-sales activities and lead generation in coordination with Sales and Client teams and support client team in gathering all relevant information to present to and gain governance approval on any new client proposal
Contribute to the development of new and existing Client Value Propositions (CVPs) including: client needs/market demands, documenting existing CVPs and identifying gaps in our overall offering, idea generation & qualification, contributing to design & development of new CVPs, driving the refinement & improvement of existing CVPs, working closely with Product teams
Lead delivery of consulting projects for priority clients or to win long term deals and ensure quality deliverables for the client
Ensure excellent standards and profitable delivery of Loyalty & Personalisation projects in the Region based on global best practice
Support Loyalty & Personalisation business mobilisation for smaller-scale clients if required, and ensure full handover to Client team
Contribute towards creating a best-in-class Loyalty & Personalisation Capability team globally; Support Loyalty & Personalisation training of dunnhumby sales teams through leading/supporting training sessions and contributing to content updates
Contribute to evolution of dh thought leadership and take advantage of opportunities to position dunnhumby as thought leaders and capability partners through writing blogs/articles or speaking at conferences and other industry events
Support the development of compelling Loyalty & Personalisation case studies based on the value we've added
Manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and training needed

Skills

Loyalty Programs

Personalisation

Consulting

Client Value Proposition

Sales Support

Pre-sales

Lead Generation

Business Development

Market Knowledge

Stakeholder Management

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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