Loss Mitigation Liaison I

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

A combined 4 years of higher education and/or work experience, including a minimum of 1 year in collections or customer service, is required. Candidates must possess the ability to communicate effectively and professionally over the phone, demonstrate excellent communication and customer service skills, and be proficient with word processing and spreadsheet software. A Bachelor's degree, mortgage collections experience, and knowledge of M&T systems are preferred.

Responsibilities

The Loss Mitigation Liaison acts as the Single Point of Contact for borrowers throughout the loss mitigation and foreclosure processes. This involves making and taking inbound calls to delinquent borrowers, answering account-related questions, and documenting interactions. The role requires understanding investor waterfalls and required documents for loss mitigation, collecting financial information, and assisting borrowers with document review. Additionally, responsibilities include communicating loss mitigation decisions and rationales, explaining liquidation options and foreclosure processes, and adhering to compliance and operational risk controls, including internal control standards and audit points. The liaison must also promote an environment that supports belonging and reflects the M&T Bank brand.

Skills

Phone communication

Customer service

Collections

Loss mitigation

Foreclosure process

Regulatory compliance

Microsoft Word

Microsoft Excel

Mortgage servicing system

Data collection

Documentation

Investor waterfall

Effective written/verbal communication

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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