Logistics Analyst - Dispatcher at Republic Services

Fort Worth, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Waste ManagementIndustries

Requirements

Analytical and problem-solving skills
Strong written and verbal communication skills
Ability to work in a fast-paced environment with rapid changes

Responsibilities

Ensure compliance with all required safety policies and procedures
Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency, and accuracy using the internal routing platform
Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for customer service needs to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas
Ensure all routes are closed on time by verifying data for accuracy and making the close route process durable
Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit
Proactively manage driver safety and security of Company assets and provide direction to drivers
Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy
Be in constant communication with drivers to evaluate route progress and ensure they have all necessary information
Evaluate and escalate driver performance issues or concerns for resolution
Understand route sequencing to drive efficiency
Respond to missed pickups and service commitments by scheduling customers accordingly
Evaluate and educate drivers regarding missed pickups and develop strategies to avoid future missed pickup failures
Create routes with maximized capacity and review loads per driver per day goals to maximize profitability
Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time
Evaluate and assess need for swing routes and verify all swing opportunities have been identified
Analyze trends in swing percentage to identify improvement opportunities
Monitor and adjust today and tomorrow’s plans throughout the day to expect the unexpected
Understand daily disposal plans to help identify optimal disposal sites for each load and hold drivers accountable to adhering to assigned disposal sites
Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if intercompany or 3rd party changes occur
Determine if service requests can be pulled forward to drive efficiency while providing the best experience for customers
Courteously interact with customers, as required
Analyze and prioritize promises made to customers to ensure they are serviced and promises are kept
Update Call Center communication daily and perform continual assessments and communications to reduce missed pickups and improve communication between the division and customers
Evaluate route issues that may cause delays and utilize tools to communicate to impacted customers
Continually review routing media to process service exceptions/general messages/extra services information to meet customer needs
Ensure the highest level of customer satisfaction by adhering to and executing universal service commitments
Perform other job-related duties as assigned