Lodging Front Desk Agent at Altera

Scranton, Iowa, United States

Altera Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Hospitality, ResortsIndustries

Requirements

  • High school diploma or equivalent
  • Must be 18 years of age or older
  • Strong computer literacy skills
  • Excellent communication skills
  • Ability to multitask and delegate tasks as needed
  • Previous customer service experience preferred
  • Availability to work evenings, weekends, and holidays

Responsibilities

  • Check guests in and out of Stratton lodging
  • Anticipate and take appropriate action surrounding guest issues
  • Prepare welcome packets for arrivals when necessary
  • Answer phone calls from guests, including the PBX phone system
  • Provide general information about the resort
  • Perform administrative duties
  • Sell select products to guests
  • Assist guests with rates and information regarding their visit
  • Additional duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceFront Desk OperationsPBX Phone SystemGuest Check-in/Check-outAdministrative DutiesProblem Solving

Questions & Answers

Common questions about this position

What is the pay rate for the Front Desk Agent position?

The position is compensated at $20.00 per hour.

What benefits are offered to team members?

Benefits include Alterra Mountain Company Employee Pass with free lift access and discounts, free or discounted season passes and IKON pass, discounted golf and fitness memberships, employee childcare rates, retail and F&B discounts, medical/dental/vision insurance, 401(k) with company match, paid parental leave, paid sick time, FTO, and vacation.

What are the required skills for this role?

Ideal candidates need to be customer service oriented, friendly, proactive problem solvers, and computer literate, with strong computer literacy skills, excellent communication skills, and the ability to multitask and delegate tasks.

What is the work schedule like for this position?

This position may be required to work evenings, weekends, and holidays. It is a seasonal role with full-time and part-time opportunities available.

What does Stratton Mountain Resort's company culture emphasize?

Stratton is a team that works extremely hard and takes jobs seriously while laughing and having fun. They choose people with talent and attitude that exemplify high-level guest service, with a vision to be a bold mountain community cultivating extraordinary experiences.

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters
2023Year Founded
$10.7MTotal Funding
SEEDCompany Stage
Consumer Software, AI & Machine LearningIndustries
11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.
Managing 1,000 autonomous AI agents poses safety and ethical challenges.
Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.
Their first product offers a unique Minecraft experience with interactive AI agents.
Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.
AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.
The rise of AI companions in mental health indicates a market for empathetic agents.

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