Local Operations Manager at Vacasa

Ann Arbor, Michigan, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Vacation Rentals, HospitalityIndustries

Requirements

Strong communication and handy-person skills (e.g., changing light bulbs, fixing door hinges, unclogging toilets, helping guests/owners over phone)
Experience in hotel, hospitality, vacation or similar industry highly preferred
1-2 years experience in operational support roles; housekeeping and maintenance highly preferred
Prior experience in supervisory or management level positions in a similar industry highly preferred
Technical computer skills on laptops, tablets, and mobile devices
Reliable personal transportation (frequent travel between worksites required)
Dependable, self-motivated, able to work independently and in a team
Showing up on time and prepared

Responsibilities

Lead and develop a team through coaching, mentoring, performance management, one-on-one meetings, and annual evaluations
Oversee daily operations and workflow for assigned property portfolio to optimize productivity and meet objectives; identify improvements and implement processes
Provide cross-coverage for team and management as needed
Conduct regular inspections prior to guest and owner arrivals
Support team with escalated guest and homeowner concerns via emails, calls, and tickets
Develop and grow relationships with property owners through proactive communication and becoming subject matter expert on properties (ensuring cleanliness, maintenance)
Meet and maintain company standards and metrics (e.g., NPS, unit appearance, efficiency)
Support portfolio budget, adhere to annual costs, perform cost-benefit analysis
Partner with Onboarding team for new units
Foster collaborative work environment, promote communication/innovation/engagement, address conflicts
Assist recruiting: interviewing, selection, onboarding new team members, ensure compliance
Establish/maintain open relationships with regional team and upper management
Perform light home maintenance
Other duties as assigned

Skills

Key technologies and capabilities for this role

team leadershipcoachingperformance managementoperations managementworkflow managementprocess improvementguest supporthomeowner relationsinspectionscommunicationhandy-person skills

Questions & Answers

Common questions about this position

What is the salary for the Local Operations Manager position?

The base compensation is $49,184 per year, with actual pay varying based on skill, experience, education, and location. Eligible employees also receive up to $150 per month car allowance.

Is this a remote position or does it require local presence?

This information is not specified in the job description.

What key skills are required for this role?

The role requires strong communication skills, handy-person skills for light home maintenance, team leadership through coaching and mentoring, and workflow management abilities.

What is the company culture like at Vacasa?

The company emphasizes a culture of doing things the right way, building trust, supporting each other as a team, investing in employee growth, and fostering a collaborative work environment that promotes open communication, innovation, and employee engagement.

What makes a strong candidate for this position?

Strong candidates will have excellent communication and hands-on maintenance skills, experience leading and developing teams, the ability to manage operations and budgets, and a proactive approach to building owner relationships and resolving issues.

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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